Eric Mantle
Red Deer,AB
Overview
4
4
years of professional experience
Work History
Personal Shopper
Instacart
Red Deer, AB
03.2021 - 03.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Motivator
GoodLife Fitness
Red Deer, AB
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Skilled at working independently and collaboratively in a team environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Lot Attendant
MGM Ford Lincoln Sales
Red Deer, AB
03.2023 - 02.2024
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
- Followed safety protocols for personal, guest and automobile safety.
- Adjusted vehicle placement on the lot based on seasonal promotions or special events, maximizing visibility and accessibility for potential buyers.
- Coordinated with service department on vehicle pick-up and delivery, ensuring timely completion of maintenance or repairs for customer satisfaction.
Education
Diploma - Secondary Education
Notre Dame High School
Red Deer, AB06.2022
Skills
- Customer service
- Issue resolution
- Data confidentiality
- Organizational skills
- Relationship building
- Attention to detail
- Conflict resolution
Timeline
Motivator
GoodLife Fitness
03.2024 - Current
Lot Attendant
MGM Ford Lincoln Sales
03.2023 - 02.2024
Personal Shopper
Instacart
03.2021 - 03.2023
Diploma - Secondary Education
Notre Dame High School