Eric Kim
Edmonton
Summary
Developed versatile skill set in fast-paced, collaborative environment, seeking to transition into new field. Expertise in data analysis and process optimization, with talent for problem-solving and strategic planning. Eager to leverage these transferable skills to contribute effectively in new role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Order Desk Specialist
The Ice Cream Depot
05.2024 - Current
- Processed 50+ customer orders daily via NetSuite and Converge, ensuring 99% order accuracy.
- Coordinated with warehouse and logistics teams to expedite shipments, improving fulfillment speed by 15%.
- Followed all company policies and procedures to deliver quality work.
Door-to-Door Sales
Vantage Marketing
06.2023 - 08.2023
- Sold pest control services, generating $50K+ in revenue through rapport-building and tailored presentations.
- Increased customer base by establishing rapport and effectively presenting product information during door-to-door sales visits.
- Generated leads through cold-calling and door-to-door sales, resulting in a higher number of closed deals.
Route Sales Representative
PepsiCo
06.2022 - 08.2022
- Managed daily deliveries to 10+ stores, maintained inventory via handheld device, and built client relationships.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Education
Bachelor of Science - Specialization in Computer Science
University of Alberta
06.2025
Skills
- Proficient in Windows 10/11, macOS, and Ubuntu
- PC assembly and troubleshooting
- Network configuration: TCP/IP, DNS, DHCP, VPN
- Customer support software proficiency
- Basic scripting and automation skills in Bash and PowerShell
- Proficient in GitHub workflows
- Proficient in Python and SQL
- Documentation management
- Customer relations
- Expert problem solving
Languages
English
Native or Bilingual
Korean
Professional Working
Certification
- CompTIA A+ Training - Ongoing
Timeline
Order Desk Specialist
The Ice Cream Depot
05.2024 - Current
Door-to-Door Sales
Vantage Marketing
06.2023 - 08.2023
Route Sales Representative
PepsiCo
06.2022 - 08.2022
Bachelor of Science - Specialization in Computer Science
University of Alberta
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