ERIC FRELLER
Mississauga,ON
Summary
Professional with strong expertise in furniture solutions, adept at understanding client needs and delivering tailored recommendations. Skilled in product knowledge, space planning, and customer service, ensuring optimal satisfaction and functional design. Focused on team collaboration and flexibility, consistently achieving impactful results. Reliable, adaptable, and driven to meet changing demands.
Overview
8
8
years of professional experience
Work History
Customer Care Furniture Specialist
STAPLES Advantage
12.2016 - Current
- Participated in ongoing training programs to enhance product knowledge and improve sales skills.
- Conducted thorough needs assessments for potential clients, recommending suitable furniture solutions based on their preferences and requirements.
- Assisted in the planning and execution of promotional events, attracting new clientele and boosting overall sales performance.
- Increased sales by establishing strong relationships with clients and providing excellent customer service.
- Provided comprehensive after-sales support, addressing any issues promptly and professionally to maintain customer satisfaction.
- Developed and executed customer retention strategies, fostering loyalty among existing clients and generating repeat business opportunities.
- Exceeded monthly sales targets consistently through effective time management and client engagement strategies.
- Streamlined order processing procedures, reducing errors and expediting delivery times for increased customer satisfaction.
- Delivered exceptional product knowledge, ensuring customers were well-informed about furniture specifications and features.
- Coordinated with suppliers to ensure timely deliveries of products while minimizing logistical costs.
- Exemplified teamwork skills by supporting colleagues during busy periods or when dealing with challenging situations, contributing positively towards overall team success.
Skills
- Over 15 years’ experience in Sales, Sales Support and Customer Care for the Furniture division
- Efficiency in meeting monthly KPIs, including SFDC funnel management, sales and profit margin targets
- Recognized for Sales Excellence for years 2019, 2023 consecutively
- Able to network with both internal and external stakeholders, in order to manage large scale furniture projects
- Keen ability to create targeted sales presentations, including 2019-2020 higher education height adjustable table promotion, which resulted in over 150K in sales within 3 months
- Expert utilization of KITs collaborator to layout and render Staples Professional furniture vendors to meet customer's objectives
Timeline
Customer Care Furniture Specialist
STAPLES Advantage
12.2016 - Current
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