Roxanne Pilon
Cold Lake,Canada
Summary
Experienced in sales and customer service, seeking an A+ Sales or Customer Service position within a successful company. Goal is to make significant contributions to the company's future achievements by leveraging unique attributes and extensive experience. Successfully sold $5 million worth of products over 5 years, catering to the small Cold Lake population of less than 20,000 residents. Proven track record of exceeding sales targets, confident in ability to drive revenue growth and deliver exceptional customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ATB Financial
08.2023 - Current
- Provide assistance in daily tasks such as cash handling and balancing the treasury
- Providing information to upsell investments and/or lending
- Provide client assistance for complex requests; estates, fraud inquiries and financial planning
- Perform outbound calls for promotions and client assistance
Sales Associate
Cold Lake Chrysler
05.2023 - 08.2023
- Assisting customer in finding the right vehicle by informing, test drive presentation and negotiating
- Product demonstration videos for social media
- Managing personal sales and growth with online classes
Sales Associate
Kia Cold Lake
03.2023 - 05.2023
- Assisting customer in finding the right vehicle by informing, test drive presentation and negotiating
- Product demonstration videos for social media
- Managing personal sales and growth with online classes
Sales Associate
Furniture Galaxy
09.2017 - 03.2023
- Performe sales of furniture, appliances and electronics by providing recommendations to the customers with product knowledge, product presentations, negotiations and financing if needed
- Provide advice and information on warranties and extended care in order to upsell
Sales associate
Mermaid Pools
08.2014 - 08.2017
- Performe sales of pools and hot tubs by providing recommendations to the customers with product knowledge, product presentations, negotiations and financing if needed
- Provided advice in order to up sell warranties and accessories
- Provide full customer service after sales servies for maintenance
Education
Certified Cosmetician - Beauty
Ottawa Online Beauty School
Ottawa, ON03.2010
École Secondaire -
Ecole Secondaire Gisele Lalonde
Orleans, ON01.2004
Skills
- Over 10 years of sales experience; vehicle sales, furniture sales, luxury spas/pools and door to door sales
- Over 10 years of customer service experience; bank teller, restaurant server and call center cold calling
- Over 5 years store management experience; retail sales management for luxury travel goods and restaurant management
- Over 10 years experience in various software and Pos systems; CRM, SAP, Excel and Word and more
- Over 15 years experience as a certified freelance cosmetician; Makeup & skin care specialist service Working with different MLAs over the years to provide products recommendations and upsell services
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
- AMVIC Alberta motor vehicle industry; licence needed to legally sell vehicles
- PROServe from AGLC; license for liquor staff training
Timeline
Customer Service Representative
ATB Financial
08.2023 - Current
Sales Associate
Cold Lake Chrysler
05.2023 - 08.2023
Sales Associate
Kia Cold Lake
03.2023 - 05.2023
Sales Associate
Furniture Galaxy
09.2017 - 03.2023
Sales associate
Mermaid Pools
08.2014 - 08.2017
Certified Cosmetician - Beauty
Ottawa Online Beauty School
École Secondaire -
Ecole Secondaire Gisele Lalonde
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