Eric Booth
Mississauga,Canada
Summary
Dynamic Section Manager at Desjardins, with a track record in employee training and
performance management. Skilled in data analysis and quality improvement, I successfully
fostered team development. Passionate about delivering exceptional customer service while
driving results and achieving performance targets.
Overview
10
10
years of professional experience
Work History
Leadership Support Pool
Desjardins
Mississauga, Ontario
01.2023 - Current
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided guidance to agents on how to improve their performance and develop new skills.
P&C Insurance Agent
Desjardins
Mississauga, Ontario
02.2015 - Current
- Developed a customer service strategy to ensure the highest level of satisfaction.
- Managed inquiries, highlighting key features of products for potential clients.
- Identified customer needs by asking questions and advising on best solutions.
Section Manager
Desjardins
Mississauga, Ontario
06.2024 - 08.2024
- Maintained up-to-date records of employee attendance, overtime hours worked, vacation days taken.
- Collaborated on formulating strategic employee development plans.
- Organized and led team meetings to set goals, discuss strategies, and review performance.
First Lost Notice Agent / Glass Desk
Desjardins
Mississauga, Ontario
01.2022 - 06.2023
- Assisted clients in submitting claims.
- Managed invoice processing of glass products.
- Conducted pricing negotiations with glass repair vendors.
Education
Contact Centre Customer Service Agent - Information Technology
York University
11-2013
Skills
- Employee training and coaching
- Performance management
- Customer service
- Team building
- Quality improvement
Timeline
Section Manager
Desjardins
06.2024 - 08.2024
Leadership Support Pool
Desjardins
01.2023 - Current
First Lost Notice Agent / Glass Desk
Desjardins
01.2022 - 06.2023
P&C Insurance Agent
Desjardins
02.2015 - Current
Contact Centre Customer Service Agent - Information Technology
York University
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