Eri-Oluwa Akanmu
Winnipeg,Manitoba
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Excellent interpersonal, organizational and analytical skills. Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cast Member
Cineplex
11.2023 - Current
- Cheerfully greet guests while providing movie, special event and general theatre information, make announcements, and give directions via intercom
- Usher theatre shows
- Provide guest control during rush hours
- Work in special events such as Grad Nights, movie premieres, commercial tapings, and ride previews
- Act as a second to team leads
- Work in fast-paced environment
- Answer the telephone courteously and professionally.
Technical Support
Strong Tower Parish Inc
09.2022 - Current
- Edits and organizes multimedia assets for future reference and promotional purposes
- Undergoes technical training and support to volunteers and staff members on audio-visual equipment operation and multimedia production
- Assists in setting up equipment for events and provides ongoing technical assistance
- Assisted customers in a friendly and professional manner, patiently guiding them through technical difficulties and answering their inquiries to ensure a positive customer experience
- Demonstrated strong typing skills with a speed of 44 words per minute maintaining accuracy and efficiency in data entry tasks and document creation
- Responded promptly to customer inquiries, addressing their technical concerns, and following up to ensure that their issues were fully resolved, demonstrating a strong commitment to customer satisfaction
- Cultivated strong customer relationships by providing personalized support, building trust, and going above and beyond to exceed customer expectations.
Hood and Gown Attendant
Gaspard & Sons
06.2023 - 11.2023
- Assists in setting up equipment for events
- Provide a welcoming and professional service attendance with instructions, as directed by Gaspard manager
- Assist with the unpacking and preparation of hoods and gowns for ceremonies
- Assist with the collection and repacking of hoods and gowns after ceremonies
- Hand out gowns to graduates and faculty/staff Hand out hoods to graduates and faculty/staff as per instructions from Gaspard manager
- Assist with unloading and reloading regalia Maintain cleanliness of the hood and gown space
- Assist with the setup and clean-up the Hood and Gown space each day
- If necessary, direct traffic within Hood and Gown space and other duties as directed by the Gaspard manager.
Media Department
New Dawn Baptist Church
05.2022 - 08.2022
- Create compelling multimedia content, including photos, videos, and graphics, to document important church events and activities
- Undergoes technical training and support to volunteers and staff members on audio-visual equipment operation and multimedia production
- Assists in setting up equipment for events and provides ongoing technical assistance
- Actively participated in continuous learning and professional development opportunities to stay updated with the latest MS Office features, functionalities, and best practices
- Proactively identified areas for improvement in customer support processes, tools, and resources, providing valuable feedback and contributing to the enhancement of the overall customer experience
- Actively listened to customer concerns, asked relevant questions to identify the root cause of issues, and provided appropriate solutions, demonstrating strong analytical and critical thinking skills.
Education
BCom. Accounting -
University of Manitoba
Winnipeg07.2024
Grade 12 Graduate -
Rainbow College
Maba, Ogun State01.2021
Skills
- Interpersonal skills
- Effective communication
- Multitasking
- Team player
- Punctuality
- Empathy
- Patience
- Flexibility
- Task prioritization
- Organization
- Form filing
- Charting
- Team-oriented
- Energetic
- Friendly
- Outgoing
- Sales proficiency
- Public Speaking
Certification
- Excel to Power Bi
- Scrum Study Scrum Fundamentals Certified Exam
- Content Development; Email/Social Media Marketing; Graphic Designing; Web Development - Cisco Network Academy Online Course
- Cloud Security 1.0 Introduction to Cybersecurity - Udemy Online Course
- Coding for Actual Beginners
Socialresponsibility
- Saving the aquatic species at Bar Beach, Lagos (clearing of waste from the beach to prevent entering the ocean), 07/01/15, 07/01/19
- Lead a group and led visitation and distribution of gifts to three orphanage homes, 07/01/15, 07/01/19
- Assist orphanage social workers with paperwork and sorting donations., 07/01/15, 07/01/19
Languages
English
Native/ Bilingual
French
Elementary
Accomplishments
- Welfare prefect
- Library prefect
- Class prefect
Timeline
Cast Member
Cineplex
11.2023 - Current
Hood and Gown Attendant
Gaspard & Sons
06.2023 - 11.2023
Technical Support
Strong Tower Parish Inc
09.2022 - Current
Media Department
New Dawn Baptist Church
05.2022 - 08.2022
BCom. Accounting -
University of Manitoba
Grade 12 Graduate -
Rainbow College
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