ERA MAE REY

• Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
• Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
• Greeted customers with smile and provided helpful suggestions.
• Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
• Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
• Managed multiple tasks in high-volume environment.
• Maintained a clean and organized workspace, ensuring a positive experience for customers.

● Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages.

● Provided excellent, friendly and knowledgeable customer service. Welcoming customers, describing menu items and suggesting products to customers, informing them about specials or new items, answering questions, and accepting orders and payments. Ensures that the food and beverage orders taken completely and correct.

● Assisted in serving up to 100+ customers through the drive-thru in every shift.

● Ensures cleaning and sanitizing work areas, utensils and equipment and other related duties as needed such as washing dishes, removing garbage and any other projects as assigned by the manager.

● Motivates team members to achieve department goals in a fast-paced, production-oriented environment. Assisted the team and superiors in meeting our daily target sales of 70,000+ per day.

● Providing feedback to the management of any guest's comments, queries and suggestions.

● Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks. Maintained a calm exterior presence during periods of high volume or unusual events to maintain a clean and comfortable store environment.

● Anticipated customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the “Third Place” environment during each shift.

● Assisted new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

● Contributes to positive team environment by recognizing alarms or changes in partner morale and communicating them to the management team.

● Delivered legendary customer service to all customers by acting with “customer first” attitude and connecting with the customer. Discovers and responds to customer needs.

● Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

● Followed operational policies and procedures, including those for cash handling, safety and security, to ensure 100% accuracy in cash handling and safety of all partners during each shift.

● Maintained regular and consistent attendance and punctuality.