Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mary Catherine Andaya

Summary

Dynamic and results-driven professional with experience at Tim Horton's, excelling in cash handling and customer service. Proven ability to resolve issues with patience and empathy while training new staff. Recognized for enhancing operational efficiency and maintaining high standards of cleanliness, contributing to a positive customer experience.


Overview

4
4
years of professional experience

Work History

Food and Beverage Cashier

Tim Horton's
05.2022 - Current
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
  • Maintained cleanliness and organization of checkout area to ensure operational efficiency.
  • Effectively managed customer complaints, resolving issues promptly and professionally.
  • Trained new staff on operational procedures and cash handling protocols.
  • Collaborated with kitchen staff to ensure timely food delivery to customers.
  • Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.

Student Intern

Rajah Travel Corporation
01.2022 - 03.2022
  • Collaborated with cross-functional teams to enhance workflow efficiency and communication.
  • Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
  • Analyzed problems and worked with teams to develop solutions.

Student Intern

HIAP- Hospitality Institute of America- Philippines
07.2021 - 11.2021
  • Conducted research on industry trends to inform curriculum development and improve training relevance.
  • Assisted in daily operations of hospitality training programs, ensuring smooth workflow and participant engagement.
  • Implemented feedback mechanisms to assess program effectiveness, contributing to continuous improvement efforts.
  • Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.

Education

Bachelor of Science - Tourism Management

PHINMA-University of Pangasinan
Philippines
05-2022

Skills

  • Cash handling expertise
  • Cleanliness and hygiene
  • Patience and empathy
  • Problem-solving
  • Food safety
  • Customer service
  • Employee training

Languages

English

Timeline

Food and Beverage Cashier

Tim Horton's
05.2022 - Current

Student Intern

Rajah Travel Corporation
01.2022 - 03.2022

Student Intern

HIAP- Hospitality Institute of America- Philippines
07.2021 - 11.2021

Bachelor of Science - Tourism Management

PHINMA-University of Pangasinan
Mary Catherine Andaya