Mary Catherine Andaya
Summary
Dynamic and results-driven professional with experience at Tim Horton's, excelling in cash handling and customer service. Proven ability to resolve issues with patience and empathy while training new staff. Recognized for enhancing operational efficiency and maintaining high standards of cleanliness, contributing to a positive customer experience.
Overview
4
4
years of professional experience
Work History
Food and Beverage Cashier
Tim Horton's
05.2022 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Effectively managed customer complaints, resolving issues promptly and professionally.
- Trained new staff on operational procedures and cash handling protocols.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
Student Intern
Rajah Travel Corporation
01.2022 - 03.2022
- Collaborated with cross-functional teams to enhance workflow efficiency and communication.
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Analyzed problems and worked with teams to develop solutions.
Student Intern
HIAP- Hospitality Institute of America- Philippines
07.2021 - 11.2021
- Conducted research on industry trends to inform curriculum development and improve training relevance.
- Assisted in daily operations of hospitality training programs, ensuring smooth workflow and participant engagement.
- Implemented feedback mechanisms to assess program effectiveness, contributing to continuous improvement efforts.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
Education
Bachelor of Science - Tourism Management
PHINMA-University of Pangasinan
Philippines05-2022
Skills
- Cash handling expertise
- Cleanliness and hygiene
- Patience and empathy
- Problem-solving
- Food safety
- Customer service
- Employee training
Languages
English
Timeline
Food and Beverage Cashier
Tim Horton's
05.2022 - Current
Student Intern
Rajah Travel Corporation
01.2022 - 03.2022
Student Intern
HIAP- Hospitality Institute of America- Philippines
07.2021 - 11.2021
Bachelor of Science - Tourism Management
PHINMA-University of Pangasinan