EPIEWANE NNOKO FITZHARVEY
Los Angeles
Summary
Dynamic professional with extensive experience at Holland Partner Group, excelling in guest services and conflict resolution. Proven ability to manage customer relationships and ensure satisfaction through effective communication and attention to detail. Skilled in data entry and proficient in Microsoft Excel, consistently delivering results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Concierge
Holland Partner Group
Los Angeles
03.2025 - 07.2025
- Welcomed guests and provided information about services and amenities.
- Managed guest requests and resolved issues promptly and efficiently.
- Collaborated with security personnel to ensure guest safety and address concerns.
- Monitored front desk operations, ensuring a professional atmosphere at all times.
- Handled mail and package deliveries, keeping items secure.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
DATA ENTRY PHARMACY TECHNICIAN
Legacy Health
Los Angeles
07.2021 - 09.2022
- Enter new and refill orders in an accurate and timely manner.
- Resolves all PBM related billing problems and issues.
- Handle phone inquiries and initial prescription intake.
- Responsible for answering inbound calls and assisting customers with pharmacy-related services.
- Obtain client information by answering telephone calls, interviewing clients, verifying information.
- Contact patients to schedule medication deliveries and verify correct address information.
- Escalate calls to pharmacists for clinical inquiries and escalates grievances to supervisor.
- Maintains new and existing patient profiles and enters new prescriptions into patient profiles.
- Utilizes and adheres to the phone scripts and guidelines for triaging calls.
- Assists patients with enrollment process for manufacturer and non-profit organization copay assistance programs.
- Manage all mail/delivery of Rx orders including addressing problems/issues with delivery process
CUSTOMER SUPPORT SPECIALIST
Sensus Healthcare
Coppell
12.2018 - 06.2021
- Helping the support department in their daily operations to meet customers’ needs
- Providing strategic support and utilize excellent judgment to make independent decisions
- Corresponding with customers, scheduling maintenance, speaking with vendors
- Create and maintain accurate documentation
- Collecting, entering, and updating data
- Assist in coordinating field engineer’s schedules across multiple projects
- Assist in maintaining accurate inventory of supply and products
- Assist in Investigating and resolving inconsistencies with inventory
- Make recommendations to leadership about improvements in inventory life cycle
- Act as liaison between headquarters, the field, service, and the factory
Education
Bachelor of Science - Economics
University Of Buea
BUEASkills
- Advanced Microsoft Excel skills
- Data Entry
- Technical Support
- Microsoft Outlook and Team experience
- Multitasks and strong organizational skills
- Managed care customer service experience
- Telephone etiquette skills
- Good interpersonal skills
- Quick and independent learner
- HIPPA Complaint
- Claims management
- Conflict Resolution
- Proficient math skills
- Verbal and written communication
- Guest services
- Security collaboration
- Customer relationship management
- Attention to detail
- Adaptability
- Polite telephone etiquette
Timeline
Concierge
Holland Partner Group
03.2025 - 07.2025
DATA ENTRY PHARMACY TECHNICIAN
Legacy Health
07.2021 - 09.2022
CUSTOMER SUPPORT SPECIALIST
Sensus Healthcare
12.2018 - 06.2021
Bachelor of Science - Economics
University Of Buea
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