Summary
Overview
Work History
Education
Skills
HIGHLIGHTS
Timeline
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Jen Terry

Fresno

Summary

Dynamic professional with extensive experience as a Front Office Receptionist at St Agnes IMA, excelling in patient scheduling and multi-line phone management. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in Athena and Epic systems, with a strong focus on training and development to elevate team performance.

Overview

26
26
years of professional experience

Work History

Front Office Receptionist

St Agnes IMA
Fresno
05.2022 - Current
  • Oversaw front desk operations, ensuring exceptional customer service for all visitors.
  • Efficiently coordinated appointment scheduling for medical professionals and patients.
  • Maintained patient records, ensuring confidentiality and compliance with regulations.
  • Processed billing inquiries and facilitated payment transactions effectively.
  • Managed incoming calls, providing information and transferring calls as needed.
  • Organized front office supplies and maintained cleanliness to enhance productivity.
  • Recorded client data accurately into the system during appointment scheduling.
  • Greeted visitors, verifying appointment information and reasons for visits.

Temporary Clerical

HireUP
Fresno
01.2022 - 05.2022
  • Executed day-to-day duties with accuracy and efficiency.
  • Collaborated with diverse team members to achieve objectives and resolve product-related issues.
  • Entered data into laboratory information system for accurate record keeping.

Customer Service Representative

Alphabroder
Fresno
09.2019 - 04.2020
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Assisted customers with product inquiries and order placements to ensure satisfaction.
  • Processed returns and exchanges in accordance with company policies to maintain compliance.
  • Gathered customer feedback via surveys to identify areas for service improvement.
  • Utilized probing questions to assess service needs and accurately input information into electronic systems.

Administrative Assistant

Nichols Research
Fresno
04.2018 - 09.2019
  • Managed scheduling and calendars for executive team at Nichols Research.
  • Coordinated travel arrangements and itineraries for staff and clients.
  • Organized meetings, prepared agendas, recorded notes, and documented follow-up actions.
  • Facilitated onboarding of new employees by organizing training sessions and compiling materials.

General Manager

Cattlemens
Selma
04.1999 - 08.2014
  • Directed daily operations to ensure smooth restaurant functionality.
  • Managed staff scheduling and performance evaluations to enhance team efficiency.
  • Implemented training programs for new employees to improve service standards.
  • Fostered a positive work environment through effective communication and conflict resolution.
  • Ensured compliance with health and safety regulations throughout the establishment.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.

Education

Front Office Medical Assistant Certificate - Health Administration

Clovis Adult School
Clovis, CA
10-2021

Skills

  • Multi-line phone system management
  • Insurance eligibility verification
  • Microsoft Outlook proficiency
  • Patient scheduling coordination
  • Basic Life Support (BLS)
  • Athena and Epic systems
  • Advanced Microsoft Word skills
  • Management experience
  • Advanced Microsoft Excel skills
  • Training and development expertise
  • Advanced Microsoft Access skills
  • Typing speed of 40 WPM

HIGHLIGHTS

  • Assisted patient over the phone: scheduling, billing, labs, insurance verification
  • Maintained patient satisfaction with forward thinking strategies focused on addressing patient needs and resolving concerns.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered multi-line phone system, routing calls, and delivering messages to providers and greeting visitors.
  • Improved customer service rankings by resolving issues quickly and accurately.

Timeline

Front Office Receptionist

St Agnes IMA
05.2022 - Current

Temporary Clerical

HireUP
01.2022 - 05.2022

Customer Service Representative

Alphabroder
09.2019 - 04.2020

Administrative Assistant

Nichols Research
04.2018 - 09.2019

General Manager

Cattlemens
04.1999 - 08.2014

Front Office Medical Assistant Certificate - Health Administration

Clovis Adult School

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Jen Terry