Enzo Zhou
Arcadia
Summary
Motivated college student with hands-on experience in automotive dealerships, including sales and customer-facing roles. Skilled in customer communication, needs assessment, and delivering efficient service in fast-paced environments. Familiar with dealership operations, vehicle knowledge, and client relationship management. Adaptable and results-oriented, with the ability to support sales, service advising, and body shop operations while maintaining a strong focus on customer satisfaction and business performance.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Used Car Sales Consultant
Edition Motors
El Monte
04.2025 - 08.2025
- Engaged with walk-in and online customers to drive vehicle sales
- Handled the complete sales cycle including negotiation and closing
- Maintained consistent follow-ups to convert leads into deals
- Delivered strong customer service while maximizing dealership revenue
- * Adapted quickly in a fast-paced sales environment and developed closing skills
Used Car Sales Consultant
Focus Auto Group
El Monte
04.2024 - 07.2024
- Assisted customers in selecting suitable used vehicles based on preferences.
- Conducted vehicle inspections to ensure quality and reliability for resale.
- Collaborated with the sales team to enhance customer service strategies.
- • Increased sales revenue by managing end-to-end vehicle sales, handling inbound leads and walk-in clients from initial consultation to closing using strong relationship management skills.
- • Maximized profitability by identifying customer needs, conducting test drives, presenting financing options, and negotiating deal structures.
- • Drove repeat business and referrals by maintaining strong follow-up and relationship management with clients.
- • Consistently converted prospects into sales by applying effective objection handling and urgency-building techniques, resulting in higher closing rates.
- • Enhanced customer experience by collaborating closely with the finance team to ensure fast, accurate deal completion and guiding customers toward higher-value purchases through strong product knowledge.
Education
BBA - Business Management
Mt. San Antonio College
Walnut, CA 02.2024 - 04.2026
Victoria Hill School
ChengDu, ChinaSkills
- Customer service
- Sales negotiation
- Relationship management
- Vehicle inspection
- Mandarin
- Automobile Sales
- Upselling
- Cantonese
- English
- Bilingual
- Dealership Experience
- Negotiations
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
References
References available upon request.
Timeline
Used Car Sales Consultant
Edition Motors
04.2025 - 08.2025
Used Car Sales Consultant
Focus Auto Group
04.2024 - 07.2024
BBA - Business Management
Mt. San Antonio College
02.2024 - 04.2026
Victoria Hill School