Enze Hou
Los Angeles
Summary
Dynamic and results-driven professional with extensive experience as a Shift Leader at Tongsui, excelling in team leadership and customer service management. Proven track record of implementing process improvements that enhanced productivity and reduced wait times. Skilled in cash handling and problem-solving, fostering a positive environment for both staff and customers.
Overview
2
2
years of professional experience
Work History
Shift Leader
Tongsui
08.2024 - 02.2025
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on operational procedures and customer service standards.
- Coordinated staff schedules to optimize coverage during peak hours and improve service delivery.
- Monitored inventory levels, assisting in restocking supplies to maintain operational efficiency.
- Resolved customer inquiries and complaints, enhancing overall satisfaction through effective communication.
- Implemented new process improvements that increased team productivity and reduced wait times.
- Conducted regular performance evaluations, providing constructive feedback to promote professional development.
- Collaborated with management on strategic initiatives to enhance store performance and profitability.
- Trained new employees and delegated daily tasks and responsibilities.
Assistant Store Manager
CoCo Fresh Tea & Juice
04.2023 - 06.2024
- Assisted in daily store operations to enhance customer service experiences.
- Supported inventory management processes, ensuring product availability and organization.
- Collaborated with team members to implement merchandising strategies that attract customers.
- Trained new staff on store policies and operational procedures for seamless integration.
- Monitored sales floor activities to maintain a safe and welcoming shopping environment.
- Engaged with customers to address inquiries, resolve issues, and foster loyalty.
- Participated in promotional planning, contributing ideas for effective marketing initiatives.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities. The organization.
Education
Bachelor of Science - Audio Production
The Los Angeles Film School
Hollywood, CA01-2028
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Customer service management
- Assigning work
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Shift Leader
Tongsui
08.2024 - 02.2025
Assistant Store Manager
CoCo Fresh Tea & Juice
04.2023 - 06.2024
Bachelor of Science - Audio Production
The Los Angeles Film School
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