Summary
Overview
Work History
Education
Skills
Timeline
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Enthuyan Arunthavanathan

Toronto,ON

Summary

Dynamic professional with a strong work ethic and exceptional communication skills, adept at quickly mastering new concepts. Proven ability to support organizational objectives through effective collaboration in team settings. Eager to leverage adaptability and proactive mindset to drive results in a challenging environment.

Overview

9
9
years of professional experience

Work History

Call Centre

Brink's Canada
Toronto, Ontario
01.2023 - 11.2024
  • Utilized various software and tools to streamline processes and optimize performance.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Tracking and escalating implemented issues
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked with cross-functional teams to achieve goals.

Customer Service Representative

Maximus Services, LLC
Toronto, Ontario
06.2020 - 12.2022
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Ability to work in a statistically driven environment, measured by call quality and call productivity goals.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided exceptional customer service to ensure customer satisfaction.

Call Center Representative

pizza pizza
Scarborough, ON
06.2018 - 09.2020
  • Identified opportunities to upsell additional products or services when appropriate.
  • Promoted available products and services to customers during service, account management and order calls.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Crew Member

Wendy's
Scarborough, ON
05.2018 - 08.2019
  • Served as friendly, hardworking,and punctual employee
  • Worked to provide over 300 customers full satisfaction with their order and experience daily
  • Communicated effectively with colleagues and superior
  • helped to achieve increases in sales
  • Built strong working knowledge of company procedures and protocals

Technical Sales

Voyus
Toronto, Ontario
05.2016 - 11.2018
  • Handled many customer issues monthly, resolving problems quickly and effectively.
  • Collaborated with new customers to give details about company offerings.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Responded promptly to customer inquiries regarding product features and benefits.
  • Listened to customer needs to identify and recommend best products and services.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.

Education

BBS -

Seneca Polytechnic
Toronto, ON
04-2019

High School Diploma -

Lester B Pearson
Toronto, ON
06-2017

Skills

  • Communication skills
  • Team collaboration
  • Time management
  • Customer service
  • Technical support
  • Multitasking
  • Leadership
  • Communication

Timeline

Call Centre

Brink's Canada
01.2023 - 11.2024

Customer Service Representative

Maximus Services, LLC
06.2020 - 12.2022

Call Center Representative

pizza pizza
06.2018 - 09.2020

Crew Member

Wendy's
05.2018 - 08.2019

Technical Sales

Voyus
05.2016 - 11.2018

BBS -

Seneca Polytechnic

High School Diploma -

Lester B Pearson

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Enthuyan Arunthavanathan