Reliable Manager demonstrating a high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Hi, I’m
Enrique Robles
BURNABY,British Columbia
Summary
Overview
7
years of professional experience
Work History
Commenity Bank CampaignGuadalajara, Mexico
Customer Service Representative
01.2022 - 06.2022
Job overview
- Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions
- Answer enquiries and resolve problems or discrepancies concerning customers’ accounts
- Inform customers of available banking products and services to address their needs.
CITY OF EL GRULLO, JALISCO. EL GRULLO, Mexico
City Councilman
10.2018 - 09.2021
Job overview
- Participated in or led committees for special initiatives and local community events.
- Responded to constituent concerns and developed and executed plans to address city issues.
- Developed fair and balanced municipal budget to use tax revenue for targeted programs and areas.
- Created initiatives, objectives and performance standards for local government.
- Instituted development of various departments, divisions, bureaus, administrative offices and citizen advisory committees, promoting in-depth guidance in making recommendations to improve policies, projects and spending allocations.
INSTITUTO TECNOLOGICO, EL GRULLO • EL GRULLO, Mexico
College Teacher
01.2018 - 01.2021
Job overview
- Subjects: Project Management, Project Quality and Project Risk management.Human Resources
- Management Systems
- Marketing.
El Grullo Business Services PROINGENIAEl Grullo, Mexico
Founder and Administrative Manager
01.2015 - 01.2021
Job overview
- Founded my own consulting company in 2014, with planning and management projects for small and medium-sized companies, after 2 years I established a company to help business to fund their projects and improve sales and included new services such as training and technological solutions.
- Oversaw complex office support, managing records database and organizing contracts.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
UNION OF COMMERCE AND BUSINESSEL GRULLO, Mexico
Manager
01.2015 - 09.2018
Job overview
- El Grullo Union of Commerce and Services Civil is a non-profit organization.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance growth.
- New members affiliation campaign.
- Fundraising
- Strategic Management of the organization.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Education
VGC CollegeVancouver, BC
Diploma from Business Communication
04.2024
University Overview
University of GuadalajaraMéxico
MBA
06.2018
University Overview
- Major in Marketing
- Completed professional development in business management
INSTITUTO TECNOLOGICO SUPERIOR DE EL GRULLO EL GRULLO
Bachelor’s Degree from Project Management And Quality Systems.
01.2012
University Overview
Skills
- Design thinking: Applied to my work and can apply other teamwork methodologies
- Multitasking and Prioritization
- English Fluency
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Project Management Abilities
- Business Development Understanding
- System Implementation
- Freight Operations
- Adaptive Team Player
- Microsoft Office Expertise
Additional Information
Additional Information
- AWARDS AND HONOURS , Best in session award 2014 Global Conference on Business and Finance Research. San José Costa Rica.
Timeline
Customer Service Representative
Commenity Bank Campaign
01.2022 - 06.2022
City Councilman
CITY OF EL GRULLO, JALISCO.
10.2018 - 09.2021
College Teacher
INSTITUTO TECNOLOGICO, EL GRULLO • EL GRULLO
01.2018 - 01.2021
Founder and Administrative Manager
El Grullo Business Services PROINGENIA
01.2015 - 01.2021
Manager
UNION OF COMMERCE AND BUSINESS
01.2015 - 09.2018
VGC College
Diploma from Business Communication
University of Guadalajara
MBA
INSTITUTO TECNOLOGICO SUPERIOR DE EL GRULLO EL GRULLO
Bachelor’s Degree from Project Management And Quality Systems.
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