Enrico Alfano
Mississauga,ON
Summary
Dynamic Plumbing Supervisor with extensive experience at Rico's Custom Plumbing, excelling in project management and customer service. Proven track record in optimizing plumbing installations and resolving complex issues, enhancing operational efficiency. Skilled in leak detection and strategic planning, consistently delivering high-quality results while mentoring staff to maximize productivity. Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Highly skilled Skills Development Specialist with strong background in training and development. Possess solid experience in crafting effective learning strategies and programs, aligning them with organizational goals. Strengths include critical thinking, excellent communication skills, and proven ability to enhance employee competencies. Previous work resulted in improved performance levels and productivity of teams across diverse industries.
Dedicated Soft Skills Trainer with many years of experience in industry training. Superior emotional awareness and communication skills. Known to assess and identify problem areas in the workplace and create individual training programs to promote performance improvement.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Hockey Coaching and Skills Development
Golden Blades Hockey Academy
Toronto, Ontario
12.1992 - Current
- Developed training programs for athletes to enhance skills and performance.
- Collaborated with coaches to identify areas for player improvement and support.
- Evaluated athlete performance through assessments and feedback sessions.
- Coordinated individual training plans tailored to each athlete's needs and goals.
- Mentored junior staff in effective coaching strategies and skill development techniques.
- Prepared reports outlining the outcomes of various training initiatives for management review.
- Maintained accurate records of all trainee progress including attendance, assessment results, and certifications achieved.
- Participated in recruitment drives by promoting available skills development programs within target communities.
- Provided guidance and support to clients throughout the duration of their training program.
Plumbing Supervisor
Rico's Custom Plumbing Repairs Consults and Services Formerly A.G. Harding Plumbing
Mississauga, Ontario
01.1986 - 12.2024
- Supervised plumbing installations and repairs for residential and commercial clients.
- Coordinated schedules for plumbing projects and managed team assignments effectively.
- Inspected completed work to ensure compliance with industry standards and regulations.
- Resolved customer inquiries and complaints regarding plumbing services promptly.
- Collaborated with contractors to plan complex plumbing projects on-site effectively.
- Reviewed work orders to determine job requirements, materials needed, and estimated labor costs.
- Provided technical advice to staff members regarding installation techniques and safety procedures.
- Supervised and coordinated the activities of several plumbers on a daily basis.
Crane and Forklift Operator
Artex Pre Cast Systems
Concord, Ontario
09.2011 - 12.2016
- Operated forklifts to transport materials within the precast concrete manufacturing facility.
- Loaded and unloaded materials from trucks for efficient inventory management.
- Followed safety protocols while navigating around active construction areas.
- Maintained accurate records of material movement for tracking purposes.
- Loaded pallets onto trailers for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Ensured safety procedures were followed when operating forklifts.
- Transported material to correct locations and documented inventory changes.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Inspected loads prior to lifting to determine weight distribution and stability.
Vice President and C.O.O
Universal Pet Supply
Toronto, Ontario
08.1988 - 12.2013
- Analyzed market trends to inform product development strategies.
- Developed and executed strategic plans to support the vision of the organization.
- Identified problems and implemented solutions to better streamline operations.
- Provided oversight of all departments in order to ensure smooth operation of daily activities.
- Negotiated contracts with vendors for services, products and supplies.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Organized special projects such as corporate events or marketing campaigns.
- Analyzed market trends to identify opportunities for growth within existing markets or new ones.
- Hired, trained, and mentored staff members to maximize productivity.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Optimized supply chain to reduce materials costs and improve distribution.
Private Custom Plumbing Specialist
Self Employed
GTA, ON
01.1990 - 01.2013
- Diagnosed and repaired leaks in various plumbing fixtures.
- Installed plumbing systems in residential and commercial buildings.
- Collaborated with clients to determine plumbing needs and solutions.
- Utilized hand and power tools to complete plumbing tasks efficiently.
- Ensured compliance with local plumbing codes and regulations.
- Provided expert advice on plumbing maintenance and improvements.
- Scheduled and managed appointments for service calls effectively.
- Identified and resolved complex plumbing issues in residential and commercial buildings.
- Inspected pipelines for corrosion or leaks using specialized testing equipment.
- Replaced old piping with new materials as needed to improve performance or meet code requirements.
- Demonstrated safe working practices while operating heavy machinery such as backhoes or excavators.
- Completed paperwork accurately including timecards, purchase orders, invoices.
- Assisted customers in determining their plumbing needs based on budget and desired outcome.
- Calculated costs associated with labor, materials, and tools for accurate billing purposes.
- Maintained a log of all service calls, completed jobs, and customer feedback.
- Provided technical guidance to apprentices regarding installation techniques.
- Assisted customers in plumbing department by answering questions and helping find needed items.
- Installed new plumbing fixtures such as sinks, toilets, and bathtubs.
- Reconfigured existing plumbing systems for remodeling projects according to blueprints.
Head Plumbing Supervisor
Reno Canada/Plumbing Mart
GTA, ON
11.2001 - 11.2010
- Supervised plumbing installation and repair projects for residential and commercial clients.
- Conducted inspections to ensure compliance with local plumbing codes and standards.
- Collaborated with contractors to plan plumbing layouts in new constructions.
- Resolved customer inquiries regarding plumbing services and project timelines.
- Provided technical advice to staff members regarding installation techniques and safety procedures.
- Supervised and coordinated the activities of several plumbers on a daily basis.
- Prepared reports summarizing progress made on various plumbing projects throughout the year.
- Participated in meetings with upper management representatives in order to discuss current trends in the industry.
- Reviewed work orders to determine job requirements, materials needed, and estimated labor costs.
- Investigated potential problems concerning construction sites before assigning any personnel.
- Assigned tasks to plumbers based on their skillset, experience, or availability.
Plumbing Service Technician
TUBS
GTA, ON
02.2003 - 03.2010
- Installed plumbing fixtures in residential and commercial properties.
- Collaborated with team members to troubleshoot complex plumbing challenges.
- Educated clients on proper plumbing care and preventive maintenance tips.
- Responded quickly to emergency service requests from customers.
- Utilized problem-solving skills to troubleshoot complex issues quickly and efficiently.
- Reviewed blueprints or building plans to determine the layout for plumbing systems.
- Connected water supply lines to fixtures like sinks, dishwashers, washing machines.
- Provided customers with estimates for labor costs associated with repair jobs.
- Replaced broken pipes using appropriate tools and materials.
- Inspected drainage systems for blockages and leaks.
- Installed and maintained plumbing fixtures, such as sinks, toilets, showers, and tubs.
- Tested pipe systems for leaks using air pressure gauges or other methods.
- Repaired and replaced worn or defective parts of plumbing systems.
- Used specialized tools such as augers, snakes and cameras to locate clogs in pipes.
- Repaired burst pipes by cutting out sections of piping and soldering new pieces in place.
- Cut diverse pipe sizes and lengths to prepare for installation.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
Order Desk/Customer Service Representative
Central Plumbing Supply
Toronto/ Concord Ontario, Ontario
04.2005 - 02.2008
- Responded to customer inquiries about plumbing products and services.
- Assisted customers in selecting appropriate plumbing supplies for projects.
- Processed customer orders accurately through inventory management system.
- Managed returns and exchanges according to company guidelines efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Service Plumber
S. Breda Plumbing
Toronto, Ontario
04.1993 - 09.2001
- Diagnosed and repaired leaks in pipes and fixtures.
- Maintained tools and equipment for optimal performance.
- Provided excellent customer service during service calls.
- Inspected plumbing systems to ensure compliance with regulations.
- Responded promptly to emergency plumbing requests from clients.
- Installed, repaired, and replaced water heaters, faucets, toilets, pipes, and other fixtures.
- Responded to emergency service calls regarding plumbing issues.
- Explained repair procedures to customers in an easy-to-understand manner.
- Maintained a clean work area throughout each job site visit.
- Examined and diagnosed plumbing systems to identify problems and develop solutions.
- Inspected drainage systems for clogs or blockages.
- Performed preventative maintenance and repairs on plumbing systems.
- Replaced worn-out parts like washers and seals, as needed.
- Troubleshot water supply lines for leaks or breaks in pipe connections.
- Ran tests on existing plumbing systems to determine their efficiency.
- Prepared cost estimates for plumbing projects based on customer needs.
- Constructed new piping systems from scratch using materials such as copper tubing or PVC piping.
- Kept detailed records of completed jobs for future reference purposes.
- Tested plumbing systems to locate leaks, malfunctions and repair needs.
Education
Certified Customer Service Specialist - Customer Service
Goodwill Technical School
Toronto, ON09-2000
Plumbing
George Brown College
Toronto06-1999
High School Diploma -
Chaminade College School
Toronto06-1992
Skills
- Plumbing installation
- Project management
- Customer service
- Technical troubleshooting
- Problem solving
- Strategic planning
- Time management
- Leak detection
- System design
- Pressure testing
- Fixture installation
- Estimating costs
- Estimate preparation
- Fixture repair proficiency
- Drainage systems repair
- Pipe cutting precision
- Fixture repair
- Troubleshooting
- Problem solving prowess
- Adaptability in techniques
- Project estimation accuracy
- Custom plumbing systems specialist
- Inventory management efficiency
- Staff management
- Customer relationship management
- Cost estimation
- Team coordination
- Project planning
- Conflict resolution
- Technical guidance
- Staff training
- Training and mentoring
- Sales support
- Schedule management
- Schedule coordination
- Adaptability and flexibility
- Team leadership
- Issue resolution
- Performance evaluations
- Expertise in sales
- Empathy and patience
- Team management
- Decision-making
Languages
English
Professional
French
Limited
Italian
Professional
Accomplishments
- Numerous customer service achievement award
- Several promotions in the plumbing and customer service sectors
- Many community outreach award helping develop youth hockey talent in various communities
Affiliations
- Excellent team leader and motivational speaker
- Exceptional customer service satisfaction and experiences
- Involved with all aspects of hockey development coaching and mentoring programs
from youth to adult
- Basic skills development for new players including basic skating as well as basic stick and puck movement
- Advanced skills development for amateur to professional hockey players
- Ability to be a leader and lead by example
Certification
- Certified Customer Service Representative
- Certified Crane and Forklift Operator
- W.H.M.I.S Certified
- Certified in Plumbing Service/Installation/Troubleshooting/Custom Repairs
References
References available upon request.
Timeline
Crane and Forklift Operator
Artex Pre Cast Systems
09.2011 - 12.2016
Order Desk/Customer Service Representative
Central Plumbing Supply
04.2005 - 02.2008
Plumbing Service Technician
TUBS
02.2003 - 03.2010
Head Plumbing Supervisor
Reno Canada/Plumbing Mart
11.2001 - 11.2010
Service Plumber
S. Breda Plumbing
04.1993 - 09.2001
Hockey Coaching and Skills Development
Golden Blades Hockey Academy
12.1992 - Current
Private Custom Plumbing Specialist
Self Employed
01.1990 - 01.2013
Vice President and C.O.O
Universal Pet Supply
08.1988 - 12.2013
Plumbing Supervisor
Rico's Custom Plumbing Repairs Consults and Services Formerly A.G. Harding Plumbing
01.1986 - 12.2024
Certified Customer Service Specialist - Customer Service
Goodwill Technical School
Plumbing
George Brown College
High School Diploma -
Chaminade College School