ENONTOLUWA ODUNAYO
Ottawa,ON
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proven ability to establish and maintain excellent communication relationship with clients. Good knowledge of basic computer program like Microsoft Excel, Word, and multiple console telephone system. Reliable telephone conversationalist. Resolving customer enquiries to ensure ultimate customer satisfaction. Technological and internet savvy.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Zolon Healthcare Pharmacy Ltd
06.2019 - 07.2024
- Resolved an average of 120 enquiries weekly, dealing with all types of enquiries including billing issues, product information enquiries, troubleshooting devices as well as guiding customers through self-service on their devices
- Responsible for contacting customers to collect outstanding debts, negotiate payment plans, and resolve billing issues
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Optimized customer support by establishing collaborative service environment through targeted operational initiatives
- Attain established performance target in all areas such as speed, accuracy, after call work, volume, customer satisfaction and issue resolution while preserving confidentiality as well as maintaining privacy and security
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Customer Service Representative
Loben Pharmacy
01.2015 - 05.2019
- Provided primary customer support to internal and external customers
- Developed strategies to grow customer base which resulted in a 25% increase in monthly sales
- Conducted business to business telephone sales
- Recommended products to customers, thoroughly explaining details
- Managed timely and effective replacement of damaged or missing products.
Education
Bachelor of Pharmacy (B. Pharm) -
University of Lagos
01.2015
Skills
- Persistence and resilience
- Conflict resolution skills
- Financial knowledge
- Communication skills
- Negotiation skills
Timeline
Customer Service Representative
Zolon Healthcare Pharmacy Ltd
06.2019 - 07.2024
Customer Service Representative
Loben Pharmacy
01.2015 - 05.2019
Bachelor of Pharmacy (B. Pharm) -
University of Lagos