Summary
Overview
Work History
Education
Skills
Highlight Of Qualifications
References
Languages
Timeline
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Harish Wimalarajah

Ajax,ON

Summary

As a personable and passionate professional, I excel in cultivating genuine connections and surpassing expectations in both sales and customer service. With a keen understanding of individual needs and concerns, I specialize in creating meaningful interactions and providing customized solutions that leave a lasting impression. My authentic empathy and persuasive communication skills enable me to effortlessly build trust and foster loyalty. Whether it's assisting a customer in finding the ideal product or resolving issues with genuine care, I am committed to delivering exceptional experiences that consistently exceed expectations.

Overview

9
9
years of professional experience

Work History

Customer service Representative

Hyundai Canada
12.2021 - Current
  • Provide exceptional customer service to Hyundai customers through various channels such as phone, email, and in-person interactions.
  • Address inquiries, resolve issues, and assist customers with product information, warranties, and service appointments.
  • Utilize CRM systems to accurately document customer interactions and follow up on inquiries or concerns.
  • Handle challenging situations with patience and empathy, striving to find satisfactory solutions for all parties involved.

Logistics Coordinator

Marquee Rental co
04.2021 - 10.2021
  • Coordinate transportation and logistics activities for a prestigious brand, ensuring timely delivery of goods to customers and distribution centers.
  • Collaborate with suppliers, carriers, and internal teams to optimize shipping routes, reduce costs, and maintain efficient inventory levels.
  • Track shipments, monitor delivery schedules, and proactively address any delays or issues to minimize disruptions and uphold brand reputation for reliability and excellence in logistics management.

Logistics Associate

Koppert Canada
06.2020 - 12.2020
  • Facilitate the logistical operations for a sustainable crop protection and natural pollination solutions company, ensuring seamless coordination of inventory, transportation, and distribution processes.
  • Implement environmentally friendly practices in logistics operations, including optimizing routes to minimize carbon footprint and ensuring compliance with sustainable packaging and transportation standards.
  • Collaborate with cross-functional teams to streamline supply chain processes, enhance efficiency, and support the company's commitment to sustainable agricultural practices while meeting customer demands effectively.

Customer service representative

Best Buy
06.2019 - 05.2020
  • Deliver exceptional customer service experiences at Best Buy, utilizing my passion for technology and my natural ability to connect with people to assist customers in finding the perfect solutions for their audio needs.
  • Cultivate a welcoming and informative atmosphere within the store, where customers feel valued and empowered to make informed decisions about sound systems and accessories that best suit their preferences and requirements.
  • Leverage my extensive knowledge of audio equipment and industry trends to provide personalized recommendations and troubleshooting assistance, ensuring that each customer leaves with confidence in their purchase and satisfaction with their experience at Best Buy.

Customer service associate

PetSmart
12.2018 - 05.2019
  • Provide personalized and knowledgeable customer service at PetSmart, fostering positive interactions with pet owners and assisting them in finding the right products and services to meet their pets' needs.
  • Demonstrate genuine care and empathy towards both pets and their owners, offering support, guidance, and solutions to ensure a delightful shopping experience and strengthen customer loyalty to PetSmart.

Overnight Stocker

Walmart
01.2018 - 09.2018
  • Efficiently stock and organize merchandise on store shelves, ensuring products are readily available for customers to purchase during peak shopping hours.
  • Collaborate with team members to unload delivery trucks, accurately verify incoming shipments, and maintain a clean and orderly backroom area to facilitate smooth operations for the overnight stocking team at Walmart.

General Labour

CLT Warehouse
06.2017 - 09.2017
  • Perform a variety of manual tasks such as lifting, carrying, and moving materials or equipment within a worksite, adhering to safety protocols and guidelines to prevent accidents or injuries.
  • Support team members and supervisors in completing projects efficiently by following instructions, demonstrating flexibility, and contributing to a productive and collaborative work environment in general labor roles.

General Labour

CLT Warehouse
08.2016 - 11.2016
  • Perform a variety of manual tasks as directed by supervisors to support operational needs efficiently and contribute to the overall success of the team.

Customer Service Associate

Alarm Guard
06.2015 - 05.2016
  • Proactively engage with potential customers to educate them about the benefits of ADT home security systems over competitors, highlighting unique features such as advanced technology, reliable monitoring services, and customizable solutions tailored to their specific needs.
  • Conduct thorough assessments of customers' security needs and recommend customized solutions, effectively addressing their concerns and building trust in the ADT brand.
  • Collaborate with team members to assist in closing sales deals, providing support in negotiating terms, overcoming objections, and ensuring a seamless transition for customers to install and activate their ADT systems.

Education

Bachelor of Commerce - Economics

Toronto Metropolitan University
04.2025

Skills

  • Data Entry
  • Problem-Solving Abilities
  • Communication Skills
  • Negotiation Skills
  • Resilience and Persistence
  • Problem-Solving Abilities

Highlight Of Qualifications

  • Demonstrates maturity and reliability in completing tasks independently.
  • Possesses exceptional qualifications with a robust work ethic, effectively managing tasks while prioritizing time efficiently.
  • Proficient in both independent and collaborative work environments, adept at establishing professional and logical connections with customers.

References

References available upon Request

Languages

English
Full Professional

Timeline

Customer service Representative

Hyundai Canada
12.2021 - Current

Logistics Coordinator

Marquee Rental co
04.2021 - 10.2021

Logistics Associate

Koppert Canada
06.2020 - 12.2020

Customer service representative

Best Buy
06.2019 - 05.2020

Customer service associate

PetSmart
12.2018 - 05.2019

Overnight Stocker

Walmart
01.2018 - 09.2018

General Labour

CLT Warehouse
06.2017 - 09.2017

General Labour

CLT Warehouse
08.2016 - 11.2016

Customer Service Associate

Alarm Guard
06.2015 - 05.2016

Bachelor of Commerce - Economics

Toronto Metropolitan University
Harish Wimalarajah