Eniola Aina
Winnipeg,MB
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crisis Counselor Volunteer
Klinic Community Health
11.2024 - Current
- Provided education on mental health topics and resources to clients.
- Listened to clients' concerns and provided encouragement and support.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Supported individuals dealing with mental health and emotional issues.
- Provided emotional support to over 200 individuals, improving their coping skills and reducing immediate crises by 40%.
Sales Associate
Funkz Jewelry
Winnipeg, Manitoba
01.2023 - Current
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Virtual Receptionist
Conversational LLC
08.2021 - 06.2022
- Utilized automated systems to handle customer requests and initiate and complete service orders.
- Reviewed incoming correspondence to identify items of special interest for management and prepared appropriate responses for routine correspondence.
- Increased customer satisfaction ratings by 30% through empathetic and solution-oriented communication.
- Responded to calls to provide information concerning services and products and refer calls to appropriate personnel.
Barista
Gopher Creek Coffee Company
02.2021 - 07.2021
- Increased average daily sales by 15% through upselling seasonal products and promoting loyalty programs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Receptionist
Morganite Specialties Limited
07.2018 - 08.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reduced client wait times by 15% by streamlining appointment scheduling processes.
Education
Bachelor of Arts - Psychology
University of Manitoba
Winnipeg, MB06-2024
High School Diploma -
Landmark College
Lagos, Nigeria07-2018
Skills
- Crisis Intervention & Active Listening
- Exceptional customer service
- File organization
- Sales & Upselling Strategies
- Multitasking & Time Management
- Technology Proficiency (CRM, Scheduling Software, Office Suites)
- Communication & Interpersonal Skills
- Cash register operation
- Team member support
- Guest relations management
Languages
English
Native or Bilingual
French
Elementary
Certification
Smart serve
Timeline
Crisis Counselor Volunteer
Klinic Community Health
11.2024 - Current
Sales Associate
Funkz Jewelry
01.2023 - Current
Virtual Receptionist
Conversational LLC
08.2021 - 06.2022
Barista
Gopher Creek Coffee Company
02.2021 - 07.2021
Receptionist
Morganite Specialties Limited
07.2018 - 08.2019
Bachelor of Arts - Psychology
University of Manitoba
High School Diploma -
Landmark College
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