Serena Horsley
Toronto
Summary
Dedicated and empathetic, with a strong background in mental health awareness and crisis intervention honed at the Redwood. Currently seeking employment and/or volunteer work in the mental health sector. Planning to complete either a BSW or masters in Psychotherapy.
Overview
7
7
years of professional experience
Work History
Crisis Counselor Volunteer
The Redwood
11.2024 - Current
- Completed comprehensive training programs to develop expertise in evidence-based crisis intervention techniques.
- Collaborated with mental health professionals to better understand client needs, sharing insights, and information to provide more effective support.
- Documented client interactions accurately, maintaining thorough records for future reference and follow-up care coordination efforts.
- Contributed to a positive team culture by sharing knowledge, experiences, and best practices among fellow volunteer counselors.
Undergraduate Research Assistant
Space Health Concordia
09.2024 - Current
- Worked as a member of the literature review team on research examining the effects of microgravity on the brain
- Enhanced research outcomes by conducting thorough literature reviews
- Compiled data into reports and disseminated to supervisor for review.
Child Care Volunteer
The Redwood
04.2018 - 03.2020
- Supervised children of various ages residing in a shelter for victims of abuse/DV
- Completed comprehensive training on the effects of trauma on the brain as well as working within an anti-oppressive framework
- Presented the shelter at the the Youth Philanthropy Initiative competition and won the 5000$ grant which was used to build an in-shelter outdoor playground
- Assisted on field trips, providing a safe means for children to have regular experiences despite a difficult living situation
Education
Bachelor of Arts - Psychology Specialization
University of Guelph
Guelph, NoneBachelor of Arts - Psychology Specialization
Concordia University
Montreal, None08-2025
Skills
- Mental health awareness
- Emotional support
- Multicultural sensitivity
- Domestic violence awareness
- Crisis intervention
- Crisis documentation
- Safety protocols and procedures
- Active listening
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Crisis Counselor Volunteer
The Redwood
11.2024 - Current
Undergraduate Research Assistant
Space Health Concordia
09.2024 - Current
Child Care Volunteer
The Redwood
04.2018 - 03.2020
Bachelor of Arts - Psychology Specialization
University of Guelph
Bachelor of Arts - Psychology Specialization
Concordia University
Similar Profiles
Paloma MunozPaloma Munoz
Marketing Director at The RedwoodMarketing Director at The Redwood
Reed Samuel GrossmanReed Samuel Grossman
Cub Edition Editor-in-Chief at The Redwood Bark NewspaperCub Edition Editor-in-Chief at The Redwood Bark Newspaper
Maria NovoaMaria Novoa
Public Health Volunteer at Redwood Coast Medical ServicesPublic Health Volunteer at Redwood Coast Medical Services
Maris RochaMaris Rocha
Customer Service Agent /Front Desk Concierge at Compass GroupCustomer Service Agent /Front Desk Concierge at Compass Group
JASON KOKKOVASJASON KOKKOVAS
Store Manager at Sunrise RecordsStore Manager at Sunrise Records