Eniola Adenuga
Toronto,ON
Summary
Experienced Customer Service Representative and IT Analyst with a proven track record of delivering exceptional support and solutions. Skilled in troubleshooting technical issues, providing top-notch customer service, and adapting to fast-paced environments. Effective communicator with a positive attitude and strong organizational abilities. Committed to exceeding expectations and contributing to team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Analyst
Npower Canada
11.2023 - 03.2024
- Collaborated with senior IT analysts to support the implementation and maintenance of IT systems, contributing to enhanced operational efficiency.
- Participated in troubleshooting and diagnosing hardware, software, and network issues, ensuring prompt resolution and minimal downtime.
- Engaged in the configuration and installation of software, ensuring compatibility and adherence to security protocols.
- Gained hands-on experience in IT project management, contributing to project planning, execution, and monitoring.
- Configure device operating systems including Windows and Linux, while configuring disk partitions and file system.
- Support basic IT infrastructure and networking, including DNS and DHCP, applying standard protocols with TCP/IP communications.
Customer Service Representative
Walmart
07.2023 - 11.2023
- Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting in product selections.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Demonstrated strong communication skills by effectively conveying information about products and procedures to customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Kitchen Helper
Lake Restaurant
06.2023 - 11.2023
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Assisted chefs with various cooking tasks, contributing to the creation of diverse and delicious menu items for satisfied patrons.
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
Front Office Receptionist
Grace Farm
01.2022 - 12.2022
- Warmly greeted visitors and guests to Grace Farm, providing information about the farm's activities, products, and events.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Demonstrated a strong commitment to promoting the farm's values of sustainability, community engagement, and environmental stewardship.
- Assisted in the organization and execution of on-farm events, including workshops, farmers' markets, and community gatherings.
- Collaborated with farm staff to ensure efficient communication and coordination of daily operations.
Education
Google IT Professional - IT Analyst
Npower Canada
Npower Canada03.2024
Associate of Applied Science - Science Laboratory Technology
Ogun State Institute Of Technology
Ogun State10.2021
Skills
- Excellent Communication Skills
- Technical Proficiency
- Customer Service
- Active Listening
- Analytical Skills
- Attention to Detail
- Adaptability
- Product/Service Knowledge
- Multitasking
- Time Management
- Problem Solving
- Teamwork
Languages
English
Full Professional
Yoruba
Full Professional
Certification
- Certified in CPR and First Aid
- Certified Google IT Support
Timeline
IT Analyst
Npower Canada
11.2023 - 03.2024
Customer Service Representative
Walmart
07.2023 - 11.2023
Kitchen Helper
Lake Restaurant
06.2023 - 11.2023
Front Office Receptionist
Grace Farm
01.2022 - 12.2022
Google IT Professional - IT Analyst
Npower Canada
Associate of Applied Science - Science Laboratory Technology
Ogun State Institute Of Technology
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