ENIOLA EMMANUEL OLATUBOSUN
Sydney,Nova Scotia
Summary
Diligent Software Test Analyst with a detail-oriented mindset and an optimistic approach to achieving goals. Skilled in reviewing requirements, enhancing testing processes, and troubleshooting to prevent security risks. Reduced defect resolution time by 30% and maintained a 98% accuracy rate for test documentation and results. Experienced in applying data visualization and database design techniques to real-world scenarios. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
Work History
Technical Support Specialist
Foundever – Nova Scotia
12.2022 - Current
- Key Qualifications & Responsibilities
- Provided timely and accurate technical support to customers via phone, email, and chat
- Diagnosed and resolved technical issues related to internet connectivity, device setup, and billing inquiries
- Effectively communicate complex technical information to customers in a clear and understandable manner
- Collaborated with cross-functional teams to escalate and resolve advanced technical problems.
Junior Software Test Analyst
Sabiroad Logistics
01.2021 - 08.2022
- Key Qualifications & Responsibilities
- Reviewed requirements and specifications and identified areas that needed to be tested
- Performed regression testing to ensure that changes to the software did not impact existing functionality
- Reduced defect resolution time by 30% through effective collaboration with the development team and use of issue management tools such as JIRA
- Maintained a 98% accuracy rate for test documentation and results, ensuring that they were up-to-date and readily accessible to team members
- Worked with senior members of the testing team to improve testing processes and procedures.
Education
Post-baccalaureate diploma - Business Analytics
Cape Breton University
Sydney, Nova Scotia2024
Bachelor of Science - Electrical Electronics Engineering
University of Lagos
11.2021
Skills
- Issue management and collaboration:
- Experienced in collaborating with cross-functional teams to
- Achieve project goals Proficient in issue management tools such as JIRA, resulting in streamlined
- Processes and improved efficiency
- Quality assurance and testing: Proficient in reviewing requirements, identifying areas for testing, and
- Performing regression testing
- Strong analytical ability
- Documentation and reporting: Strong attention to detail in maintaining accurate and up-to-date test
- Documentation and results
- Project management and planning: Successful in managing and executing projects efficiently and
- Effectively, resulting in on-time completion and customer satisfaction
- Software:
Timeline
Technical Support Specialist
Foundever – Nova Scotia
12.2022 - Current
Junior Software Test Analyst
Sabiroad Logistics
01.2021 - 08.2022
Post-baccalaureate diploma - Business Analytics
Cape Breton University
Bachelor of Science - Electrical Electronics Engineering
University of Lagos
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