Manvitha K
Montreal,Canada
Summary
A highly skilled and results-oriented technical support professional with over 4 years of experience in e-commerce, telecommunications and technical services. Expertise in problem resolution, service implementation, and customer support, with a proven ability to manage high volumes of inbound inquiries while cultivating long-lasting, positive customer relationships. Proficient in leveraging resources effectively, with strong problem-solving, active listening, and multitasking abilities to resolve complex technical issues efficiently.
Overview
5
5
years of professional experience
Work History
TECHNICAL SUPPORT SPECIALIST
Telus International
07.2024 - Current
- Processed customer support inquiries and service requests for e-commerce platforms across North America via phone, email, and chat.
- Resolved complex technical and order issues, providing detailed yet clear explanations to users with varying technical backgrounds.
- Collaborated with retail, technical, developers, logistics, and operations teams to troubleshoot system and order-related issues.
- Maintained knowledge base content to streamline internal support and improve ticket resolution efficiency.
- Adapted quickly to evolving business priorities and platform changes to support diverse operational needs.
PATIENT CARE ADVOCATE
Circle Medical
02.2024 - 06.2024
- Handled patient communication and coordinated care across multiple systems and external healthcare providers.
- Managed patient documents, insurance forms, and medical service logistics with attention to accuracy and compliance.
- Resolved inquiries related to service availability and appointment coordination through email, phone, and chat.
- Advocated for patient needs by facilitating communication between departments and care providers.
CUSTOMER SERVICE REPRESENTATIVE
Vox data solutions
11.2022 - 11.2023
- Managed up to 150+ customer service tickets weekly using Zendesk; addressed product inquiries, service requests, and logistics concerns.
- Provided prompt responses to emails and web-based service forms, ensuring service-level agreement (SLA) compliance.
- Recommended solutions and alternatives for unavailable products or backordered items based on inventory analysis.
- Escalated unresolved cases and collaborated with transport and sales teams to ensure timely deliveries.
CUSTOMER SERVICE TEAM LEADER
Jindal X
01.2021 - 03.2022
- Oversaw day-to-day order processing and issue resolution, improving SLA compliance and customer satisfaction scores.
- Trained and managed a team of service reps to improve response time and process consistency.
- Analyzed order trends, product availability, and logistics timelines to provide optimal solutions to customers.
- Served as escalation point for urgent or delayed orders and collaborated with inventory and production teams.
CUSTOMER SERVICE EXECUTIVE
Tata Communications
12.2019 - 01.2021
- Processed SIM/network activation orders and responded to service-related questions across multiple channels.
- Assisted in resolving billing discrepancies and tracked order logistics using internal inventory and CRM systems.
- Provided timely information on delivery dates and coordinated with marketing on product availability and promotions.
- Monitored phone, email, fax and electronic database systems for incoming customer inquiries
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and cancelled policies
Education
Masters in Hospital Administration -
Rajiv Gandhi University of Health Sciences
India11.2019
Bachelors in Pharmacy -
Jawaharlal Nehru Technological University
India05.2017
Skills
- Order Management & Fulfillment
- Inventory & Logistics Coordination
- ERP/CRM Software (Microsoft Dynamics AX, Zendesk)
- Problem Solving & Issue Resolution
- Microsoft Office (Excel, Word, Outlook)
- Customer Account Management
- Cross-functional Collaboration
- E-commerce & B2B Support
- Communication & Multitasking
- Email , Chat & Phone Support
- Ticketing Systems & Documentation
Languages
English: Full Professional
French: Elementary
Timeline
TECHNICAL SUPPORT SPECIALIST
Telus International
07.2024 - Current
PATIENT CARE ADVOCATE
Circle Medical
02.2024 - 06.2024
CUSTOMER SERVICE REPRESENTATIVE
Vox data solutions
11.2022 - 11.2023
CUSTOMER SERVICE TEAM LEADER
Jindal X
01.2021 - 03.2022
CUSTOMER SERVICE EXECUTIVE
Tata Communications
12.2019 - 01.2021
Masters in Hospital Administration -
Rajiv Gandhi University of Health Sciences
Bachelors in Pharmacy -
Jawaharlal Nehru Technological University
Similar Profiles
Stephanie UllianStephanie Ullian
AI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus InternationalAI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus International
Gerald MakohoniukGerald Makohoniuk
SYSTEM ANALYST LEVEL II at TELUS/TELUS INTERNATIONALSYSTEM ANALYST LEVEL II at TELUS/TELUS INTERNATIONAL
Keivan MostalamiKeivan Mostalami
Site Quality Manager at Telus InternationalSite Quality Manager at Telus International