E.Nicole Johnson
Novato
Summary
Dynamic Strategic Account Manager with proven success at Salesforce, driving over $2.5M in annual sales. Expert in account management and solution selling, I cultivate trusted relationships with C-suite executives, leveraging market analysis to align Salesforce solutions with client objectives. Recognized for strategic planning and delivering tailored enterprise solutions that foster growth.
Overview
24
24
years of professional experience
Work History
Strategic Account Manager
SALESFORCE
San Francisco
01.2021 - Current
- As a Strategic Account Manager, I quarter back a team of seasoned Account Executives and am responsible for over $2.5M in net new annual sales, partnering with fast-growing companies in the SF Bay Area. My goal is to listen to and help customers reach their business objectives by being the most admired, respected and trusted team in the business, all while embracing the salesforce Ohana.
- Develop and drive long-term account strategies aligned to customer business objectives, leading multi-cloud expansion and digital transformation initiatives.
- Build and maintain trusted relationships with C-suite and senior executive stakeholders, positioning Salesforce as a strategic partner rather than a point solution vendor.
- Lead complex, multi-threaded sales cycles by coordinating cross-functional Salesforce teams (solution engineers, specialists, product, and leadership) to deliver tailored enterprise solutions.
- Developed and grew relationships within large, complex enterprise organizations, selling across the full Salesforce Customer 360 platform, including Slack, Tableau, Marketing Cloud, Service Cloud, and industry-specific solutions.
- Navigate large, matrixed customer organizations and sophisticated buying committees across business and technical stakeholders.
- Supported strategic accounts within telecommunications, media, and technology, aligning Salesforce solutions to large-scale transformations.
Senior Enterprise Account Manager
GLASSDOOR
San Francisco
01.2014 - 01.2021
- Confidently communicate and sell to VP & C Suite executives, navigating through multiple decision makers in large complex organizations. (Nordstrom, Boston Consulting Group, Zillow)
- Established and executed growth plans for strategic accounts while managing account meetings, large group presentations, and contract negotiations with Director, VP, and C-suite executives.
- Act as a trusted advisor, thought leader and subject matter expert to customers and partners, both internally and externally with the goal of growing existing revenue and uncovering new business revenue.
- Developed strategic plans leveraging critical insights from in-depth client discovery and marketplace performance analytics to drive account growth.
- Qualified, built, and managed an accurate pipeline, demonstrating adaptability in a rapidly changing sales environment.
Senior Team Lead
THE CORPORATE PRESENCE
San Francisco
01.2004 - 01.2014
- Secured profitable contracts and maintained relationships with over 100 clients across US and APAC regions, including investment banks (Morgan Stanley, Wells Fargo, JP Morgan), technology firms (Facebook, Google, Salesforce), and other notable brands (Kellogg's, Discovery Channel, Gap).
- Prepared and presented customized solutions to large groups, including decision makers and end users worldwide.
- Developed and implemented a highly effective sales process using traditional and non-traditional methods, including social networking (LinkedIn, Facebook, Twitter), in-person demonstrations, and large event presentations.
Product Marketing Manager
SALTON, INC
San Francisco
01.2002 - 01.2004
- Developed product marketing strategies for diverse consumer goods.
- Collaborated with cross-functional teams to launch new product lines.
- Conducted market research to identify customer needs and trends.
- Collaborated with brand manager and creative teams to develop advertisements and client outreach initiatives across teams in China, NY, and Chicago (sales, operations, production, e-commerce).
- Analyzed and compiled data for weekly, monthly, and quarterly sales reports and executive presentations, providing insights for strategic decision-making.
Education
BACHELOR OF ARTS - Marketing/Communication
Purdue University
West Lafayette, INSkills
- Account management
- Sales strategy
- Solution selling
- Customer engagement
- Market analysis
- Data analysis
- Strategic planning
Leadership And Philanthropy
- Trailguide, 01/01/21, Present
- WinG, Women in Glassdoor, Member, 01/01/17, 12/31/21
- MentDoor, Glassdoor Mentorship Program, 01/01/17, 12/31/21
- SHARE OUR STRENGTH, San Francisco, Restaurant Committee Chair, 01/01/11, Present
Accomplishments
Peak Performers Club - FY25
Peak Performers Club - FY22
Affiliations
Volunteer, Adopt a Family
Timeline
Strategic Account Manager
SALESFORCE
01.2021 - Current
Senior Enterprise Account Manager
GLASSDOOR
01.2014 - 01.2021
Senior Team Lead
THE CORPORATE PRESENCE
01.2004 - 01.2014
Product Marketing Manager
SALTON, INC
01.2002 - 01.2004
BACHELOR OF ARTS - Marketing/Communication
Purdue University