Endre Reprima
Summary
Goal-oriented individual versed in greeting high-volume customers and recommending merchandise based on individual requirements.
Committed to ensuring customer satisfaction by providing exceptional service. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wilder Institute/Calgary Zoo
11.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Responded to customer requests for products, services, and company information.
Sales Associate
Alchemy
01.2021 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise and sales
- Prepared merchandise for the sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Managed stock, returns, exchanges and refunds in accordance with store policy
- Provided positive first impressions both in person and online to welcome existing, new, and potential customers
- Assisted in developing a website while keeping track of inventory to ensure all products were updated on the site
Cook and Dishwasher
Insadong
01.2020 - 01.2021
- Maintained positive leadership and teamwork skills under strict time pressures
- Operated and sanitized kitchen and food preparation equipment
- Demonstrated excellent multitasking skills, balancing expertise in both cooking and cleaning to ensure service ran as smoothly as possible
Education
High School Diploma -
Bishop Carroll High School
Calgary, AB01.2019
Skills
- Teamwork and Collaboration
- Conflict Resolution
- Excellent People Skills
- Customer service
Timeline
Customer Service Representative
Wilder Institute/Calgary Zoo
11.2024 - 01.2025
Sales Associate
Alchemy
01.2021 - 01.2024
Cook and Dishwasher
Insadong
01.2020 - 01.2021
High School Diploma -
Bishop Carroll High School
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