Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ZHEN YU SONG

Markham,ON

Summary

Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Overview

9
9
years of professional experience

Work History

Sales Representative

Lamour Beauty and Life
12.2019 - Current
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.

Sales Representative

Missha Canada
05.2015 - 09.2019
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Medical Administrative Assistant

George Brown College
Toronto, ON

Skills

  • Customer Service
  • Attention to Detail
  • Exceptional customer service

Languages

English
Chinese (Mandarin)
Chinese (Cantonese)

Timeline

Sales Representative

Lamour Beauty and Life
12.2019 - Current

Sales Representative

Missha Canada
05.2015 - 09.2019

Medical Administrative Assistant

George Brown College

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ZHEN YU SONG