Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ENANA MEBRAT

Calgary,AB

Summary

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Addictions and Community Service Worker

Calgary Drop-In Centre
08.2023 - Current
  • Delivered expert therapeutic support to patients dealing with substance abuse, addiction and mental health issues
  • Maintained clinical documentation for each case with detailed and timely updates
  • Collaborated with team members to monitor treatment progress and improve individual clients' plans
  • Worked closely with drug court staff in designing treatment plans specific to client needs
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.

Environmental Services

South Health Campus Hospital
10.2010 - Current
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.

Education

Diploma - Addictions & Community Service Worker

REEVES COLLEGE
Calgary, AB
11.2023

Skills

  • Active Listening
  • Case Management
  • Customer Service
  • Client and Family Interviews
  • Extensive knowledge regarding disabilities, mental health and addictions
  • Commitment to a strength-based, client-centered approach
  • Experience with public speaking, facilitation and leading groups
  • Superior communication ability and interpersonal skills
  • Conflict Resolution
  • Troubleshooting
  • MS Office
  • Written Communication

Certification

  • First Aid & CPR/AED level C
  • AHS certificate
  • Applied Suicide Intervention Skills Training Certificate
  • Access and Privacy Fundamentals for Alberta Public Bodies Certificate


Timeline

Addictions and Community Service Worker

Calgary Drop-In Centre
08.2023 - Current

Environmental Services

South Health Campus Hospital
10.2010 - Current

Diploma - Addictions & Community Service Worker

REEVES COLLEGE

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ENANA MEBRAT