En-Chieh Tsai
Richmond,BC
Summary
Motived and dependable retail professional with a strong background in customer service and team collaboration. Recognized as fast leaner and proven success in supporting daily store operations, driving sales. A natural team player with leadership potential, seeking to contribute to a management role where skills can support continued business growth. Multilingual- able to speak English, Mandarin, Cantonese and Taiwanese.
Overview
16
16
years of professional experience
Work History
Assistance Manager
Skinfolio Medical Skin Clinic
10.2021 - Current
- Lead training for new hires, and ongoing support.
- Coordinated inventory organization and replenishment with vendors.
- Analyzed addressed issue quickly to support team and customer satisfaction.
- Managed weekly shift scheduling rot team members, balancing labor needs.
- Supported the organization of corporate events, vendor communication and set up.
- Promoted a positive team environment, boosting morale and energetic work culture.
- Oversaw inventory control processes, eliminating expired or unsellable items.
- Worked closely with senior leadership to develop and implement strategic initiatives.
Brand ambassadeur
Canada Goose
11.2018 - 10.2021
- Provided personalized purchasing support with passion for service.
- Facilitated tailored training sessions for employees form diverse cultural backgrounds.
- Addressed and resolved early customer complaints.
- Represented the brand as model social media campaigns.
- Selective MVP year of 2019 at Canada Goose.
Key holder/Sales associate
Pandora
07.2016 - 11.2018
- Ensured all shift-end was accurate and minimizing the discrepancy.
- Collaborated with merchandising teams to organize and refresh retail display.
- Proven ability to work cooperatively in fast paced, team-driven environment.
- Personal recognition by Pandora VP for the highest transaction amount.
- Highest ADS and UPT within the company.
Assistant Manager / Front Desk Lead
Airplus Hair Salon
11.2009 - 04.2014
- Developed structured training programs for the team.
- Mentored new employees, providing hands on training.
- Communicated effectively with clients to build trust and ensure a quality experience.
- Ensured sales targets were met by executing effective sales strategies.
Education
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Sprott-Shaw Community College
Vancouver, B.C.05.2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
Timeline
Assistance Manager
Skinfolio Medical Skin Clinic
10.2021 - Current
Brand ambassadeur
Canada Goose
11.2018 - 10.2021
Key holder/Sales associate
Pandora
07.2016 - 11.2018
Assistant Manager / Front Desk Lead
Airplus Hair Salon
11.2009 - 04.2014
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Sprott-Shaw Community College