Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patcharin Hastanand

Monrovia

Summary

Dynamic Assistant Manager at Love20bee LLC with a proven track record in employee training and customer service excellence. Successfully enhanced team productivity and customer satisfaction through effective project management and relationship building. Recognized for resolving disputes swiftly, fostering a positive work environment, and maintaining high service standards.

Overview

30
30
years of professional experience

Work History

Assistance Manager

Love20bee LLC
03.2017 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Servers

New Moon Restaurants
11.2012 - 02.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Cocktail Server

Pala Casino
05.2007 - 11.2012
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Communicated with guests to record orders and assess needs.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.
  • Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.

Server

Cafe Chapel
06.1995 - 07.2003
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Education

English -

Los Angeles City College
Los Angeles, CA

High School Graduation -

Grant High School
13000 Oxnard St Van Nuys Ca 91401
05.1985

Skills

  • Employee training
  • Team building
  • Project management
  • Customer service

Timeline

Assistance Manager

Love20bee LLC
03.2017 - Current

Servers

New Moon Restaurants
11.2012 - 02.2020

Cocktail Server

Pala Casino
05.2007 - 11.2012

Server

Cafe Chapel
06.1995 - 07.2003

English -

Los Angeles City College

High School Graduation -

Grant High School

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Patcharin Hastanand