Patcharin Hastanand
Monrovia
Summary
Dynamic Assistant Manager at Love20bee LLC with a proven track record in employee training and customer service excellence. Successfully enhanced team productivity and customer satisfaction through effective project management and relationship building. Recognized for resolving disputes swiftly, fostering a positive work environment, and maintaining high service standards.
Overview
30
30
years of professional experience
Work History
Assistance Manager
Love20bee LLC
Arcadia CA
03.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Servers
New Moon Restaurants
San Marino, CA
11.2012 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Cocktail Server
Pala Casino
11154 CA-76, Pala, Ca 92059
05.2007 - 11.2012
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Communicated with guests to record orders and assess needs.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
Server
Cafe Chapel
Larchmont Ca
06.1995 - 07.2003
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
English -
Los Angeles City College
Los Angeles, CAHigh School Graduation -
Grant High School
13000 Oxnard St Van Nuys Ca 9140105.1985
Skills
- Employee training
- Team building
- Project management
- Customer service
Timeline
Assistance Manager
Love20bee LLC
03.2017 - Current
Servers
New Moon Restaurants
11.2012 - 02.2020
Cocktail Server
Pala Casino
05.2007 - 11.2012
Server
Cafe Chapel
06.1995 - 07.2003
English -
Los Angeles City College
High School Graduation -
Grant High School