EMY ANN PANALIGAN GOPEZ
North York,Canada
Summary
Devoted personal care professional skilled in fostering client health and convenience through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client well-being by demonstrating healthy habits. Dedicated to applying emerging techniques to derive best possible outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier/Barista/Server
Toronto Congress Centre
Toronto, Canada
01.2024 - Current
- Receive payments from customers in the form of cash, credit cards, or other electronics means
- Provide accurate change and receipts
- Greet customers and provide a positive and friendly checkout experience
- Prepare and serve a variety of beverages, with a focus on coffee-based drinks
- Operate espresso machines, coffee grinders, and other equipment.
PSW (Personal Support Worker) – Placement Student
Aspira Retirement Living
12.2023 - 12.2023
- Assisted residents in completing the activities of daily living, including personal hygiene, feeding, and toileting, helped residents to clean and maintain eyeglasses, dentures, and hearing aids
- Helped residents with ambulation and transferred residents utilizing manual equipment and lifting devices
- Maintained facilities by cleaning and organizing general work areas including the client’s bed, and washroom
- Prepared and distributed beverages and snacks to residents
- Collaborated with preceptors, environmental attendants, nurses, and families to define care needs and ensure high-quality care service.
PSW (Personal Support Worker) – Placement Student
Maynard Nursing Home
11.2023 - 11.2023
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Maintained clean and well-organized environment for client happiness and safety.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded detailed notes on patient's condition in accordance with agency policy.
- Maintained a clean and safe environment for the client by performing light housekeeping duties.
- Monitored changes in the client's condition and reported any concerns immediately to supervisor or physician.
PSW (Personal Support Worker) – Placement Student
Ivan Franco Long Term Care Home
08.2023 - 08.2023
- Observed clinical conditions of patients while providing direct patient care services.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Helped clients get in and out of beds and wheelchairs.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
- Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
Service Contract Worker – Administrative Assistant
Cagayan Valley Medical Center
Tuguegarao City, Philippines
09.2018 - 03.2023
- Skillfully handled the enrolment of patients to PhilHealth Insurance and maintained organized and up-to-date records of patients’ transactions
- Offered assistance to patients on their queries, screened calls, and acted as liaison between the patients and the company.
- Developed and established professional working relationships with staff from various levels both within and outside department.
Trainee Caregiver – General Ward
People’s General Hospital
Tuguegarao City, Philippines
04.2018 - 05.2018
- Provided essential support to patients under the guidance of experienced healthcare professionals, assisted with activities of daily living, monitored vital signs, provided companionship, and maintained a clean and safe environment
- Observed and learned from senior caregivers to develop skills in patient care, empathy, and teamwork.
Trainee Caregiver – Childcare
Provincial Child Development Center
Tuguegarao City, Philippines
02.2018 - 03.2018
- Assisted experienced caregivers in providing a safe and nurturing environment for children
- Engaged in age-appropriate activities and developed positive communication techniques to support the growth and well-being of children under our care.
Education
Personal and Developmental Support Services -
Sault College
Caregiving -
Fil-Canadian Training and Development Center for Caregivers
Bachelor of Science in Commerce major in Financial Management -
University Of Saint Louis Tuguegarao City
Skills
- POS Systems
- Customer Service
- Cash Register Operation
- Compassionate Care
- Meal Preparation
- Mobility Assistance
- ADL Assistance
- Elderly Care
- Hoyer Lifting Equipment
- Customer Assistance
Certification
- WHIMS Certificate (2023)
- Standard First Aid, CPR/AED Level C, and Basic Life Support
- N95 Mast Fit Test certificate (2023)
- Gentle Persuasive Approaches in Dementia Care Certificate
- National Certificate II in Caregiving (TESDA NCII)
References
- Wencess Austria-Dacanay, Clinical Instructor, Sault College, Toronto, ON, Wencessaustria.dacanay@uhn.ca, 416-807-6150
- Lucena Orias, PSW Preceptor, Maynard Nursing Home, oriaslou1225@yahoo.com, 416-825-3532
- Albert Veterbo, Toronto Congress Centre, 647-707-8750
Timeline
Cashier/Barista/Server
Toronto Congress Centre
01.2024 - Current
PSW (Personal Support Worker) – Placement Student
Aspira Retirement Living
12.2023 - 12.2023
PSW (Personal Support Worker) – Placement Student
Maynard Nursing Home
11.2023 - 11.2023
PSW (Personal Support Worker) – Placement Student
Ivan Franco Long Term Care Home
08.2023 - 08.2023
Service Contract Worker – Administrative Assistant
Cagayan Valley Medical Center
09.2018 - 03.2023
Trainee Caregiver – General Ward
People’s General Hospital
04.2018 - 05.2018
Trainee Caregiver – Childcare
Provincial Child Development Center
02.2018 - 03.2018
Personal and Developmental Support Services -
Sault College
Caregiving -
Fil-Canadian Training and Development Center for Caregivers
Bachelor of Science in Commerce major in Financial Management -
University Of Saint Louis Tuguegarao City
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