MARY AYALOGU
Ottawa,ON
Summary
Exceptionally versatile and driven office management professional with close to two decades of exceptional experience and performance in the administration of a busy, fast-paced office enviroment. Proficient in maintaining records, evaluating and updating policies and procedures, implementing technological solutions, and managing budgets. Expertise lies spearheading all facets of administrative functions, including employee training, data collection, and performance analysis. Skilled in prioritizing deadlines, research analysis and implementing assessments creatively. Seeking a challenging position where my professional background and acquired skills can be utilized to make me an essential part of the organization’s administrative initiatives.
Overview
21
21
years of professional experience
Work History
Manager
Mary's Little Lambs Day Care
05.2022 - Current
- Collected data, input records and protected electronic files.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Met with parents about daily activities, positive developments, and issues.
- Introduced children to educational games and activities to boost learning.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
Administrative Manager
Upper Hunt Club Dental Centre
04.2012 - 04.2022
- Establish efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities, preparing and managing budgets and insured accurate tracking of spending for high-maintenance dental office
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Modernized computer and physical filing systems and insured accurate and complete dental records to comply with legal requirements and industry standards
- Handle all facets of telecommunications management, answering calls, handling insurance calls, claims, verifying benefits and eligibility, collecting patient data, ensuring confidentiality and accuracy of information
- Coach new hires on organization processes while supervising employees, both temporary and permanent, and students to ensure compliance with policies and procedure
- Monitor and evaluate personnel performance to complete annual reviews, recommend advancement, or address productivity performance concerns
- Offer clerical support by handling range of routine and special duties, including scanning, copying, filing, mailing, and preparing and editing of documents
- Deliver exceptional patient services, explaining treatment plans to clients, arranging payment plans and preparing patients for dental procedures
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitor practice statistics and present at office meetings, handling daily management of patient schedules.
Practice Coordinator
1800 Bank Dental Centre
01.2008 - 03.2012
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Trained interns and newly hired team members on office procedures and computer system.
- Developed close working relationships with front office and back office staff.
- Created and implemented organizational policies and procedures.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed policies and procedures for effective practice management.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Dental Receptionist
1800 Bank Dental Centre
01.2004 - 12.2007
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Completed patient referrals to other medical specialists.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Dental Assistant
1800 Bank Dental Centre
08.2002 - 12.2003
- Cleaned and sanitized dental tools and equipment, sanitized treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Prepared patient x-rays and images for dentist review.
- Exposed, developed and mounted dental x-rays.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
Education
Diploma -
Chairside Dental Assistant |Career Canada College
Ottawa, ON05.2002
Certification, Dental Assistant (CDA) | Dental Receptionist (CDR) Certified, Standard First Aid | CPR -
Skills
- Client Services
- Training and Development
- Logistics Support Services
- Conflict Resolution
- Procedural Streamlining
- Records Administration
- Developing Office Systems
- Business Needs Identification
- Microsoft Word
- Workflow Planning
- Effective Written and Verbal Communication
- Multitasking and Time Management
Timeline
Manager
Mary's Little Lambs Day Care
05.2022 - Current
Administrative Manager
Upper Hunt Club Dental Centre
04.2012 - 04.2022
Practice Coordinator
1800 Bank Dental Centre
01.2008 - 03.2012
Dental Receptionist
1800 Bank Dental Centre
01.2004 - 12.2007
Dental Assistant
1800 Bank Dental Centre
08.2002 - 12.2003
Diploma -
Chairside Dental Assistant |Career Canada College
Certification, Dental Assistant (CDA) | Dental Receptionist (CDR) Certified, Standard First Aid | CPR -
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