Emmi Le
San Jose,CA
Summary
Dedicated and personable college student with experience in customer service, food service, and front-desk operations. Proven ability to thrive in fast-paced environments while providing exceptional service to customers. Currently working as a Bobarista at Tapioca Express, where I develop strong multitasking, teamwork, and communication skills. Previous experience as a Receptionist at The Beauty Methods strengthened my organizational abilities, professionalism, and customer relations. Recognized for academic achievement through Dean's List honors and leadership involvement with the National Society of Leadership and Success. Passionate about creating positive guest experiences and contributing to a welcoming team environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bobarista
Tapioca Express Inc.
San Jose, CA
05.2025 - Current
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new staff on beverage preparation and company standards, fostering team success.
Front Desk Receptionist
The Beauty Methods
San Jose, CA
06.2025 - 09.2025
- Oversaw front desk operations to guarantee efficient guest check-in and check-out experiences.
- Managed incoming calls through a multi-line phone system, ensuring accurate information delivery to clients.
- Coordinated appointments using scheduling software, optimizing daily bookings for efficiency.
- Assisted in maintaining a clean and organized reception area, enhancing overall client experience.
- Developed strong relationships with clients through excellent customer service and personalized communication.
Volunteer
Loaves & Fishes Soup Kitchen
San Jose, CA
01.2023 - Current
- Coordinated meal preparation and distribution efforts to support local community welfare.
- Assisted in inventory management, ensuring adequate supplies for daily operations.
- Collaborated with team to enhance service delivery and improve client satisfaction.
- Monitored food safety compliance throughout meal preparation processes.
Education
Bachelor of Science - Nursing
San Jose State University
San Jose, CA05-2029
Skills
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Communication
- Organization
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Certification
American Heart Association CPR/AED Certification
Timeline
Front Desk Receptionist
The Beauty Methods
06.2025 - 09.2025
Bobarista
Tapioca Express Inc.
05.2025 - Current
Volunteer
Loaves & Fishes Soup Kitchen
01.2023 - Current
Bachelor of Science - Nursing
San Jose State University