Summary
Overview
Work History
Education
Skills
Languages
STUDENT COUNCIL GRADE 9 REP AWARD
Interests
Timeline
Generic

EMMI HASIB

PARIS,ON

Summary

Dynamic Customer Service Representative with proven success at BLACKWAZE LTD. Skilled in problem resolution and active listening, I enhanced customer loyalty through empathetic complaint handling. My ability to manage high-stress situations and build relationships has led to increased repeat business and satisfaction. Proficient in Microsoft Excel and dedicated to teamwork.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

BLACKWAZE LTD.
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • I am currently grade 9 representative for student council at my school
  • I am involved with over 100 hours of vouleenter jobs and some social services work as well

Education

High School Diploma -

ST. JOHNS COLLEGIATE
Brantford, ON
06-2028

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Excellent at team work
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel

Languages

English
Full Professional
French
Full Professional

STUDENT COUNCIL GRADE 9 REP AWARD

  • I provide as representative structure through which students can debate issues of concern and undertake initiatives of benefit to the school and the wider community
  • I help share ideas, interests, and concerns with teachers and institute administrative authorities.
  • I also help raise funds for school-wide activities, including social events, community projects, helping people in need and school reform.
  • I help Students to have a voice and a contribution to make to their school.
  • I help Participating in institutional decision-making structures. Advising and supporting the delivery of effective and efficient student support services. Managing and administering student representation at different levels.
  • I contribute By giving information to parents and community representatives, getting feedback from them, and presenting their views to the school and the school board, a school council involves the community in the discussion of educational issues and helps the school identify and respond to the educational needs of the community.
  • The purpose of the student council is to give students an opportunity to develop leadership by organizing and carrying out school activities and service projects. In addition to planning events that contribute to school spirit and community welfare, the student council is the voice of the student body.

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Participating in cultural exchange programs and homestays
  • Food Tourism
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Volunteering
  • Gym Workouts
  • Fundraising Events
  • Community Cleanup
  • Youth Development Programs

Timeline

Customer Service Representative

BLACKWAZE LTD.
01.2024 - Current

High School Diploma -

ST. JOHNS COLLEGIATE
EMMI HASIB