EMMANUELLA RWAMBIBI
Summary
I am a college student who is a hardworking employee with customer service, multi-tasking, and time management with a desire to take on new challenges, adept at working effectively unsupervised, quickly mastering new skills and working towards a certain set goal.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Call Center Agent
CCI Global
05.2023 - 01.2024
- Customer assistance and satisfaction via phone, email, chat.
- Team collaboration and training.
- Handling inbound and outbound calls.
- Conducted data entry of customer information into the customer relationship management system.
- Utilized active listening skills to understand customer needs, identify root causes of problems, provide solutions and follow up on results.
Sales Associate
Nturegye LTD
04.2022 - 04.2023
- Reception and communication.
- Product knowledge and merchandising.
- Analyzed financial information detailing assets, liabilities and capital.
- Provided support to the Accounting Manager as needed.
- Verified accuracy of invoices and other accounting documents or records.
- Mail management.
- Processed invoices and reconciled accounts payable transactions.
Receptionist
High Fidelity Ltd
09.2021 - 03.2022
- Answering incoming calls and recorded accurate messages.
- Check-in and check-out process.
- Used scheduling software to delegate resources and manage calendars.
- Gathered and sorted data inclusion in reports and files
- Developed positive relationships with internal customers through effective communication techniques.
Education
Computer engineering technology
ALGONQUIN COLLEGE
Ottawa, ON12.2026
High School Diploma -
EXCELLA HIGH SCHOOL
Kigali, Rwanda07.2022
Skills
- Excellent communication
- Team player
- Microsoft office, word, PowerPoint
- File and Record Keeping
- Customer care
- Open minded
- Time management
- Organized
Certification
- A-level Cambridge
- MUN Certificate
- Leadership training A1
Languages
English
Full Professional
Timeline
Customer Service Call Center Agent
CCI Global
05.2023 - 01.2024
Sales Associate
Nturegye LTD
04.2022 - 04.2023
Receptionist
High Fidelity Ltd
09.2021 - 03.2022
Computer engineering technology
ALGONQUIN COLLEGE
High School Diploma -
EXCELLA HIGH SCHOOL
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