Rosalinda Martinez
Bakersfield
Summary
Dynamic and dedicated call center agent with over two decades of experience in the healthcare industry. Demonstrated expertise in providing exceptional customer service to Kaiser Permanente members. Highly professional, dependable, and adept at fostering positive relationships with clients and colleagues.
Overview
25
25
years of professional experience
Work History
Customer Service Call Center Agent
Kaiser Permanente
05.2004 - Current
- Excel in delivering top-tier customer service to Kaiser Permanente members
- Handle inquiries, resolve issues, and provide support, ensuring customer satisfaction
- Maintain professionalism and efficiency in a fast-paced call center environment
Customer Service Receptionist
Kern Medical Center
09.2003 - 04.2004
- Managed front desk operations, greeting visitors, answering inquiries, and directing calls
- Provided administrative support, including scheduling appointments and managing paperwork
Correctional Officer
GEO Group Inc
09.1999 - 09.2003
- Supervised inmates, maintained the safety and security of the institution, enforced rules and regulations, supervised work crews, timecard management and documentation, collaborated with staff, maintained professionalism, training, and development, logbook documentation, incident reports, receiving and releasing department
Education
Bachelor of Science - Health Administration
University of Phoenix
12.2024
Skills
- Strong Listening Skills: Proficient in actively listening to customer needs and concerns, ensuring effective communication and problem-solving
- Excellent Customer Service: Committed to delivering exceptional service, building rapport, and fostering positive client relationships
- Communication: Clear and concise communication abilities, both verbal and written, facilitating efficient information exchange
- Complaint resolution
- Software navigation
- Empathy display
Timeline
Customer Service Call Center Agent
Kaiser Permanente
05.2004 - Current
Customer Service Receptionist
Kern Medical Center
09.2003 - 04.2004
Correctional Officer
GEO Group Inc
09.1999 - 09.2003
Bachelor of Science - Health Administration
University of Phoenix
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