Emmanuella Ogbeifun
Pickering,ON
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Kerry's Place Autism Services
11.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Customer Service Representative
KGS Research
03.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Personal Support Worker
Jodal Health Care
01.2020 - 09.2023
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
Field Placement Student
Dorset Park School
09.2022 - 04.2023
- Built positive relationships with students and parents, fostering open communication channels.
- Managed classroom behavior effectively, promoting a safe and inclusive learning environment for all students.
- Increased student engagement through the implementation of hands-on activities and group projects.
- Participated in professional development opportunities to stay current on educational trends and improve teaching skills.
Education
Criminology -
Ontario Tech University
Oshawa, ON06.2026
Criminal Justice And Community Service - Criminal Justice
Centennial College
Scarborough ON 04.2023
Skills
- Positive attitude and strong interpersonal skills
- Adaptability to changing circumstances
- Excellent organizational abilities
- Exceptional written and verbal communication skills
- Proficient in conflict resolution and client advocacy
- Skilled in client assessment and case management
- Experience in workshop facilitation and event
Certification
- Food handling certificate.
- Certification in Blended Standard First Aid & CPR/AED (Level C or BLS).
- Certification in CPI.
- Certification in suicide prevention
- Certification in personal support workers.
- WHMIS Certificate.
- AODA certification.
- Certification in community and justice services.
- Certification in health and safety at work training.
Volunteerinvolvements
- Throne of Grace, Student Teacher, 02/01/20, Present, Taking children lessons, Directing and giving different instructions and assignments.
- Jesus House Baltimore, Usher, 11/01/19, 09/30/21, Assisted in directing students to their designated workshops, Participated in seminars about self-love, Participated in the short story conference
Languages
English
Full Professional
Timeline
Personal Support Worker
Kerry's Place Autism Services
11.2023 - Current
Customer Service Representative
KGS Research
03.2023 - 12.2023
Field Placement Student
Dorset Park School
09.2022 - 04.2023
Personal Support Worker
Jodal Health Care
01.2020 - 09.2023
Criminology -
Ontario Tech University
Criminal Justice And Community Service - Criminal Justice
Centennial College
- Food handling certificate.
- Certification in Blended Standard First Aid & CPR/AED (Level C or BLS).
- Certification in CPI.
- Certification in suicide prevention
- Certification in personal support workers.
- WHMIS Certificate.
- AODA certification.
- Certification in community and justice services.
- Certification in health and safety at work training.
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