Alejandro Prieto
Toronto,ON
Summary
Detail-oriented customer service professional with extensive experience in order fulfillment and team leadership. Demonstrates exceptional problem-solving abilities and a proven track record of enhancing team efficiency while increasing customer satisfaction. Proficient in schedule management and conflict resolution, driving operational success through a strong work ethic and meticulous attention to detail.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Scheduling Coordinator
Kerry's Place Autism Services
Toronto, ON
07.2024 - 10.2024
- Collaborated with managers to address employee performance issues.
- Collaborated on mitigating conflicts related to employee schedules by 60%.
- Worked closely with management to significantly improve employee satisfaction and reduce schedule-related conflicts through strategic planning and enhanced communication efforts.
- Optimized communication methods to disseminate updates and schedule changes promptly at 50%.
Order Fulfillment Associate
Designer Brands Inc.
Toronto, ON
12.2018 - 09.2023
- Checked 100 orders daily for correctness before shipping.
- Ensured accurate and timely order processing, minimizing product damage, and enhancing customer satisfaction through diligent order review and careful handling.
- Provided team members with the necessary items based on 20 daily received requisitions.
- Addressed customer inquiries about order processing and shipping updates.
Store Supervisor
Town Shoes Ltd.
Toronto, ON
08.2017 - 11.2018
- Used Point of Sale register system to complete transactions.
- Delivered leadership and mentorship, enhancing the expertise of the newly hired staff.
- Led a team to optimize stock levels and implement effective sales strategies, resulting in improved team knowledge, and an 80% increase in promotional success.
- Utilized software programs to ensure precise 100 to 150 transaction records daily.
Customer Service Representative
Designer Brands Inc.
Toronto, ON
11.2017 - 10.2018
- Facilitated customer processes for ordering, billing, returns, exchanges and support.
- Enhanced customer loyalty by providing comprehensive support for orders, billing, and service inquiries, alongside identifying upselling opportunities to boost sales.
- Answered 50 daily inbound calls, chats, and emails to facilitate customer service.
- Improved product knowledge continuously to provide optimal service and achieve sales quotas by 65%.
Education
College Graduate Certificate - Arts, Design And Information Technology
George Brown College
Toronto, ON04-2017
College Diploma - Arts, Design And Information Technology
George Brown College
Toronto, ON04-2016
Bachelor of Arts - English Language And Literature
University of Veracruz
Veracruz, Mex06-2000
Skills
- Conflict resolution
- Daily timekeeping
- Software proficiency (Microsoft package)
- Customer service excellence
- Calendar coordination
- Schedule organization
- Team leadership
- Order management
Certification
- LinkedIn SQL Essential Training
- Google Data Analytics Specialization-UNDYV9DMUYST
- Google Digital Marketing & E-commerce-JW9VEHG5FAJG
- LinkedIn Video Marketing for Personal and Brand Pages
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Accomplishments
- 2017 Dean's Award of Excellence-Arts: This award is given to a Fashion student who showed superior academic performance, active involvement in extra-curricular activities and leadership.
- Michael Cooke Leadership Award: recognizes the contribution as a leader in the fashion area at the George Brown College, Campus Casa Loma.
- Fashion Award Recognition: recognizes the excellent performance and contribution to the program culture and community at George Brown College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Scheduling Coordinator
Kerry's Place Autism Services
07.2024 - 10.2024
Order Fulfillment Associate
Designer Brands Inc.
12.2018 - 09.2023
Customer Service Representative
Designer Brands Inc.
11.2017 - 10.2018
Store Supervisor
Town Shoes Ltd.
08.2017 - 11.2018
- LinkedIn SQL Essential Training
- Google Data Analytics Specialization-UNDYV9DMUYST
- Google Digital Marketing & E-commerce-JW9VEHG5FAJG
- LinkedIn Video Marketing for Personal and Brand Pages
College Graduate Certificate - Arts, Design And Information Technology
George Brown College
College Diploma - Arts, Design And Information Technology
George Brown College
Bachelor of Arts - English Language And Literature
University of Veracruz
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