Emmanuel Yaldo
windsor,ON
Summary
Dynamic Supervisor with proven success at the Windsor Tunnel Duty Free, excelling in sales management and customer service. Leading a team to enhance customer satisfaction and resolve conflicts efficiently. Recognized for sales in the liquor department, training new employees, and implementing effective strategies that boosted department performance. Decisive leader with exceptional problem-solving abilities that consistently deliver results.
Overview
12
12
years of professional experience
Work History
Supervisor /Liquor Consultant
Windsor Tunnel Duty Free
Windsor, Ontario
10.2022 - Current
- Head of the liquor department sales.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies and procedures.
Automotive Mechanic
Mercedes-Benz
Windsor, Ontario
06.2020 - 10.2022
- Tested vehicle performance to ensure proper functioning of brakes, lights and steering mechanisms.
- Assisted customers with questions regarding necessary repairs for their vehicles.
- Communicated effectively with customers regarding repair status updates throughout the process.
- Performed scheduled maintenance services such as oil changes, lubrications and tune-ups.
Produce Clerk
FreshCo
Windsor, Ontario
09.2013 - 06.2020
- Assisted customers with product selection and inquiries.
- Replenished display cases as necessary throughout the day.
- Informed customers about various types of produce available.
Education
Diploma - Automotive Mechanics
St. Clair College of Applied Arts And Technology
Windsor, ON03-2020
Skills
- Customer service
- Sales management
- Team leadership
- Conflict resolution
- Time management
- Problem solving
- Decision making
Timeline
Supervisor /Liquor Consultant
Windsor Tunnel Duty Free
10.2022 - Current
Automotive Mechanic
Mercedes-Benz
06.2020 - 10.2022
Produce Clerk
FreshCo
09.2013 - 06.2020
Diploma - Automotive Mechanics
St. Clair College of Applied Arts And Technology
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