Emmanuel Owusu-Sekyere
Ottawa,ON
Summary
Dynamic manager with a proven track record at EMMOS01 ENTERPRISE, excelling in team leadership and crisis management. Successfully enhanced productivity through effective coaching and conflict resolution. Skilled in payroll oversight and recruitment, fostering a high-performance culture that drives results and strengthens team capabilities. Passionate about delivering exceptional customer service.
Overview
9
9
years of professional experience
Work History
Manager
EMMOS01 ENTERPRISE
SUNYANI, AHAFO REGION
11.2020 - 12.2023
- Monitored staff performance, addressing issues to enhance productivity.
- Coached and mentored team members to elevate job performance.
- Provided leadership during organizational changes and crises.
- Assigned tasks based on skill levels to maximize team effectiveness.
- Maintained accurate records of employee attendance and payroll information.
- Recruited qualified candidates for open positions, strengthening team capabilities.
- Resolved employee conflicts by clarifying company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness and quality standards.
Customer Service Representative
Scorpion Hill Lodge
Ahanta West, West Region
02.2015 - 06.2020
- Facilitated guest reservations and addressed inquiries at Scorpion Hill Lodge.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Provided detailed information about local attractions to enrich guest experiences.
- Trained new staff on effective customer service protocols and lodge procedures.
- Answered customer inquiries with accurate information regarding products and services.
- Developed strong customer relationships to foster repeat business.
Education
Some College (No Degree) - Financial Analysis
GHANA STOCK EXCHANGE
ACCRA03-2017
Some College (No Degree) - MANAGMENT
KUMASI TECHNICAL INSTITUTE
KUMASI03-2012
High School Diploma -
PREMPEH COLLEGE
KUMASI05-2009
Skills
- Team leadership and training
- Payroll and budget oversight
- Recruitment and performance evaluation
- Crisis management and communication
- Time management and problem-solving
- Customer service excellence
- Customer relationship management
References
References available upon request.
Timeline
Manager
EMMOS01 ENTERPRISE
11.2020 - 12.2023
Customer Service Representative
Scorpion Hill Lodge
02.2015 - 06.2020
Some College (No Degree) - Financial Analysis
GHANA STOCK EXCHANGE
Some College (No Degree) - MANAGMENT
KUMASI TECHNICAL INSTITUTE
High School Diploma -
PREMPEH COLLEGE
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