Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Emmanuel Okonkwo

Winnipeg,MB

Summary

Been in Winnipeg for about 7 months now, and in the last 3 months have challenged myself on various levels of technical know-hows. Ranging from Communication know-how (Technical Support) to Data collection/visualization/implementation knowhow (Assistant Business Analyst) using Microsoft Tools. Believe in growing by raising the bars. Believe in learning, while working the work if or when given the opportunity.

Work History

Assistant Business Analyst

Information Services , Asset Management Division
2023.07 - Current

This is a STEP program with the Manitoba Government (ends 1st September 2023)

  • Developed three communication strategy for Asset Management Division.
  • Drafted at least two redesign options for each of two Asset Management websites.
  • Supported equipment data collection across province of Manitoba.
  • Explored, tested and (if possible) implemented automation of AVL monthly reporting.
  • Timely respond to requests, provide feedback, ask questions, and be proactive.

Technical Support Representative

CanTalk
2023.05 - 2023.06
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Education

Diploma - Creative Communications

Red River College of Applied Arts, Science And Technology
Winnipeg, MB
04.2025

Bachelor of Science - Computer Science

Olabisi Onabanjo University
Ogun State, Nigeria.
08.2016 - 09.2019

No Degree - Diploma in Data Processing

Olabisi Onabanjo University
Ogun State, Nigeria.
07.2015 - 08.2016

Skills

  • Report(s) analysis
  • Data tracking and analysis dashboard
  • Communication
  • Microsoft office applications
  • WordPress Technology development and management
  • Data collection automation
  • Content Creation and editing

Timeline

Assistant Business Analyst

Information Services , Asset Management Division
2023.07 - Current

Technical Support Representative

CanTalk
2023.05 - 2023.06

Bachelor of Science - Computer Science

Olabisi Onabanjo University
08.2016 - 09.2019

No Degree - Diploma in Data Processing

Olabisi Onabanjo University
07.2015 - 08.2016

Diploma - Creative Communications

Red River College of Applied Arts, Science And Technology

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Emmanuel Okonkwo