EMMANUEL NYANDORO
Toronto,ON
Summary
Driven by a results-focused approach, I leveraged my incident management and active learning skills at Seaton House Shelter and Kilifi County Hospital Kenya to enhance support efficiency and mental health care. Expert in remote support and adept at crisis de-escalation, I significantly improved client service through innovative solutions and compassionate, assertive communication.
Overview
2
2
years of professional experience
Work History
SHELTER SUPPORT PERSON
SEATON HOUSE SHELTER
01.2024 - 04.2024
- Reduced response time with effective prioritization of support tickets.
- Participated in regular meetings focused on discussing ongoing challenges faced by the support team along with possible improvements that could be made.
- Mentored junior team members, sharing industry expertise and best practices for providing exceptional support.
- Coordinated software updates and bug fixes with development teams, minimizing downtime for customers experiencing technical issues.
- Supported general office duties
- responsible in ensuring welcome packages welcome files and admission files ready
- conducts regular room checks and wellness checks
- ensured house rules are observed
- provided emergency intervention incase of client illness
Mental Health Nurse
Kilifi County Hospital Kenya
08.2022 - 08.2023
- participated in admissions and intakes of new arrivals
- participated in delivering of programs and orientation of residents
- participated in covid screening
- participated in documentation of services to clients and incident reports
- Participated in ongoing professional development opportunities such as workshops, seminars, conferences related to mental health nursing best practices.
- Collaborated with multidisciplinary teams to create holistic and integrated mental health care for clients.
- Educated patients and families on mental health conditions, treatments, coping strategies, and available resources.
- Developed strong rapport with clients, fostering trust and open communication essential for effective treatment plans.
- Advocated for client rights and maintained a safe, therapeutic environment conducive to healing and recovery.
- De escalates non violent crises
- participated in smooth operations of the centre which includes responding to emergencies
Education
Bachelor of Science - Nursing
KABARAK UNIVERSITY
KENYA12.2021
Skills
- Remote Support
- Active Learning
- Call center experience
- Complaint Handling
- Incident Management
- Assertiveness
Languages
English
Full Professional
Timeline
SHELTER SUPPORT PERSON
SEATON HOUSE SHELTER
01.2024 - 04.2024
Mental Health Nurse
Kilifi County Hospital Kenya
08.2022 - 08.2023
Bachelor of Science - Nursing
KABARAK UNIVERSITY
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