Summary
Overview
Work History
Education
Skills
Languages
Tel
Professional Development
Certification
Timeline
Generic

ELSON: KT

Toronto,ON

Summary

Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shelter Support Person – evening

  • Over 7 years of experience providing care and support to elderly and young persons, Refugees and community initiatives, maintaining a healthy and safe environment
  • Client Assessment and Integration Perform initial screenings, assess client eligibility, and assist with integration into emergency shelter environments
  • Safety and Well-being
  • Conduct regular facility and bed/room checks to ensure the safety and well-being of clients and staff
  • Client Support
  • Address clients’ personal hygiene, medical, financial, and emotional needs; refer to appropriate community health, housing, and social support services
  • Crisis Intervention
  • Help during medical emergencies and other critical incidents using problem-solving and de-escalation techniques
  • Professional Customer Service: Establish and maintain working relationships with clients, service providers, the public, and staff to address service inquiries, requests, and complaints
  • Documentation: Record shift occurrences, including logs, incident reports, case management notes, and admittance/discharge information in the SMIS system
  • Meeting Participation: Engage in meetings, case conferences, and divisional initiatives, contributing to client case plans and program development
  • Training and Development: Undertake training and other duties as required, maintaining a high level of customer service and professionalism
  • Knowledge and Skills: Expertise with Indigenous populations and issues related to homelessness
  • Advanced knowledge of community resources and services
  • Proficient in MS Office (Word, PowerPoint, Outlook) and data entry
  • Strong problem-solving and crisis intervention skills
  • Experience with HIV/AIDS programming and marginalized communities
  • Strong understanding of diversity, anti-discrimination practices, and systemic reasons for homelessness.

Relief Intake Worker

Salvation Army Maxwell Meighen Centre
01.2024 - Current
  • Participate in the admission and discharge of clients
  • Provide information and resources, orient residents to hostel regulations and services
  • Record client admission and discharge information accurately
  • Provide practical and emotional support to clients
  • Perform necessary clerical duties, including SMIS, Hostel Registry, Triage, logbook entries
  • Make internal and external referrals to appropriate resources
  • Handle telephone calls professionally and appropriately
  • Ensure client compliance with agency rules and address infractions
  • Conduct regular rounds and checks within the facility.

Lead Guest Service Representative

Ataco Country Resort Hotel Ltd
01.2016 - 01.2023
  • To make sure guests are welcomed and greeted professionally and friendly manner
  • Complete admissions and intakes of new guests
  • Ensure Hotel house rules and regulations are observed
  • Prepare welcome packages and Ensure smooth and quick check in at the hotel
  • Sort and distribute mail, including client communication
  • Ensure proper cleanliness right from the entrance area
  • Respond to emergencies and de-escalate non-violent crises
  • Conduct COVID screenings and supervise rapid testing
  • Perform regular room and wellness checks
  • Provide emergency intervention and communicate client concerns promptly
  • Document client services and incident reports
  • To make sure all vehicles are registered and documented in security book
  • Store and retrieve luggage for guests
  • Responsible for Lost and Found for the hotel
  • Support general office duties and provide interpretation services as needed.
  • And any other duties assigned by the general manager

Education

Bachelor’s Degree In Leisure And Hospitality Mgt - Hotel And Events

Makerere University
04.2015

Skills

  • Remote Support
  • Active Learning
  • Call center experience
  • Complaint Handling
  • Incident Management
  • Client Relationship Building

Languages

English

Tel

4375331161

Professional Development

  • Crisis Prevention and Intervention (CPI), CCG
  • Toronto Shelter Standards
  • Naloxone Training
  • Worker Health and Safety Awareness in 4 Steps (CCOHS)
  • First Responder Emergency First Aid & Heart Saver (Level “C”) CPR
  • WHMIS (Workplace Hazard Information Management System)
  • Harm Reduction Training
  • Mental Health Training (Levels 1 and 2)
  • Certificate in Customer Care Standards
  • Certificate in Communicable Diseases
  • Certificate in Shelter Standards

Certification

Items licensed : Issued

-Ontario security guard : May 2024

-Managing food safety: June 2024

-Driving license

Timeline

Relief Intake Worker

Salvation Army Maxwell Meighen Centre
01.2024 - Current

Lead Guest Service Representative

Ataco Country Resort Hotel Ltd
01.2016 - 01.2023

Shelter Support Person – evening

Bachelor’s Degree In Leisure And Hospitality Mgt - Hotel And Events

Makerere University

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ELSON: KT