Emmanuel Jarrinson Almonte Lachapel
Laval
Summary
Results-driven Representative known for productivity and efficiently completing tasks. Skilled in client communication, problem resolution, and process optimization. Excel in negotiation, strategy development, and customer relationship management. Leverage active listening, empathy, and persuasive speaking to achieve objectives and exceed goals.
Overview
8
8
years of professional experience
Work History
Senior Perception Representant
National Bank of Canada
11.2023 - Current
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Collaborated with team members to enhance customer experience.
- Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Participated in regular team meetings to discuss performance, strategies, and goals.
- Utilized broad knowledge to recommend solutions to potential customers.
Collection Agent
Sport Expert
Laval
03.2023 - 10.2023
- Customer service
- Shoe sales consultant
- Clean shoe storage
Logistics Supervisor
Harbor Freight Tools
Norwood
12.2021 - 02.2023
- Meet and greet customers
- Direct sales
- Counting cashier
- Close and open stores
- Manage other employees for the trailers coming in
- Manage the staff room
- Forklift Certified
Receptionist
Hilton Honors
Boston
01.2020 - 11.2021
- Meet and greet customers
- Answer incoming calls and emails
- Check in and check out customers
- Placing reservation
- Maintain security and telecommunications systems
- Redirect customers inquiries
- Account payments
Senior customer account representative
Citizen Bank
Boston
01.2019 - 03.2021
- Ensure that customer files are up to date with the appropriate opportunities
- Respond to customer requests in a timely manner
- Respect productivity scales
- Achieve sales objectives
- Change passwords
- Deal with complex cases referred by colleagues
Pizza Place
Westerly
02.2018 - 05.2019
- Meet and greet customers
- Take care of all orders coming in
- Serve the tables
- Clean tables and store
- Deliver pizza
- Bank deposit
Construction Worker
Remex Corp
Queens
06.2017 - 01.2018
- Know how to operate heavy construction machines
- Worked on rooftop
- Drywalls
- Polishing
Education
Bachelor of Mechanical Engineering -
Houston Community College
Bridgeport, CT, USA06.2019
High school or equivalent -
Bassick High School
Bridgeport, CT, USA06.2014
Skills
- Leadership
- Work under pressure
- Microsoft Office (Outlook, PowerPoint, Excel, Word)
- Account management
- Performance analysis
- Customer satisfaction
- Critical thinking
- Customer support
- Staff training
- Excellent communication
- Self motivation
Volunteer Experience
- Coach Assistant Soccer, Social Comity United Way Worldwide, 07/01/18, 06/30/19
- Volunteer, Social Comity United Way Worldwide, 01/01/19, 03/31/21
Languages
- English
- French
- Spanish
- Haitian Creole
Timeline
Senior Perception Representant
National Bank of Canada
11.2023 - Current
Collection Agent
Sport Expert
03.2023 - 10.2023
Logistics Supervisor
Harbor Freight Tools
12.2021 - 02.2023
Receptionist
Hilton Honors
01.2020 - 11.2021
Senior customer account representative
Citizen Bank
01.2019 - 03.2021
Pizza Place
02.2018 - 05.2019
Construction Worker
Remex Corp
06.2017 - 01.2018
Bachelor of Mechanical Engineering -
Houston Community College
High school or equivalent -
Bassick High School