EMMANUEL ANYANWU
Brampton, ON
Summary
A customer-focused and innovative IT professional with a proven track record in IT, Administration, Customer service, and computer security. Completed the rigorous CompTIA IT Support Professional program covering a range of technical skills including IT Support, networking, Computer Application, security, system troubleshooting and deployment. Extensive experience developing and testing security frameworks for cloud-based software. Versed in robust network defense strategies.
Overview
15
15
years of professional experience
7
7
Certificate
Work History
Information System Administrator
Patem Educators
10.2019 - 07.2023
- Designed and implemented 50+ Active Directory GPOs, reducing the time required for desktop configuration and improving security compliance by 25%.
- Provided solutions aligned with software architecture and business needs.
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
- Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
- Managed IT staff monitoring and diagnosing server and data center problems and design and implementation of new data center technologies.
- Successfully managed new machine builds, reimaging, the user on/off-boarding, and troubleshooting of Windows-based networks.
PC Technician
Patex Communications
01.2017 - 09.2019
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recommended new and replacement hardware and software purchases.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Installed and maintained automated teller machines in retail stores.
Help Desk Support Specialist
Universal Internet Cafe
01.2013 - 01.2014
- Setting up and installing new hardware and software systems.
- Providing technical support to users and resolving technical errors
- Passionate about learning and committed to continual improvement.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware and granted system permissions to new employees.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
Sales Representative and Ultra System Operator
Unilever Nigeria Plc
01.2007 - 01.2010
- Identify leads and educate prospective customers about company products
- Track sales activities in the company and keep records up to date
- Monitor and control the industrial system processes and monitor equipment to keep everything running smoothly.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics.
Education
Associate of Science - Computer Science National Diploma (ND)
Fidei Polytechnic, Gboko
Benue, Nigeria11.2016
Skills
- Automation Management
- Network Firewall Management
- Windows, MacOS, Linux, Unix
- Mobile Device Management
- Diagnostic Tools
- Desktop and Laptop Installations
- Computer Configurations
- Virus and Malware Prevention
- System Upgrades
- Jira, Zendesk, Freshdesk
Certification
- Shaw Academy - Diploma in Leadership & Management 2018
- CompTIA A+ 2023
- CompTIA Network+ 2023
- CompTIA Security+ 2023
- CompTIA Cybersecurity Analyst+ 2023
- CIOS - CompTIA IT Operations Specialist
- CSAP - CompTIA Security Analytics Professional
- CSIS - CompTIA Secure Infrastructure Specialist
Timeline
Information System Administrator
Patem Educators
10.2019 - 07.2023
PC Technician
Patex Communications
01.2017 - 09.2019
Help Desk Support Specialist
Universal Internet Cafe
01.2013 - 01.2014
Sales Representative and Ultra System Operator
Unilever Nigeria Plc
01.2007 - 01.2010
Associate of Science - Computer Science National Diploma (ND)
Fidei Polytechnic, Gboko
References
Dr Solomon Ogbouma
Senior Lecturer
Department of Human Kinetics & Sport Science
Faculty of Education
University of Benin
Contact No: +234 803 502 3354
Sogbouma@uniben.edu
Oscar Ndubisi Okorom
CEO
Gold Crown International Hotel
Address: 27 Drakensberg Road, The
Hill, Johannesburg South, 2197,
South Africa.
Contact No: +27 78 437 9066
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