EMMANUEL ANYANWU
Brampton, ON
Summary
A customer-focused and innovative IT professional with a proven track record in IT, Administration, Customer service, and computer security. Completed the rigorous CompTIA IT Support Professional program covering a range of technical skills including IT Support, networking, Computer Application, security, system troubleshooting and deployment. Extensive experience developing and testing security frameworks for cloud-based software. Versed in robust network defense strategies.
Overview
15
15
years of professional experience
7
7
Certificate
Work History
Information System Administrator
Patem Educators
Johannesburg, South Africa
10.2019 - 07.2023
- Designed and implemented 50+ Active Directory GPOs, reducing the time required for desktop configuration and improving security compliance by 25%.
- Provided solutions aligned with software architecture and business needs.
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
- Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
- Managed IT staff monitoring and diagnosing server and data center problems and design and implementation of new data center technologies.
- Successfully managed new machine builds, reimaging, the user on/off-boarding, and troubleshooting of Windows-based networks.
PC Technician
Patex Communications
Johannesburg
01.2017 - 09.2019
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recommended new and replacement hardware and software purchases.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Installed and maintained automated teller machines in retail stores.
Help Desk Support Specialist
Universal Internet Cafe
Johannesburg, South Africa
01.2013 - 01.2014
- Setting up and installing new hardware and software systems.
- Providing technical support to users and resolving technical errors
- Passionate about learning and committed to continual improvement.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware and granted system permissions to new employees.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
Sales Representative and Ultra System Operator
Unilever Nigeria Plc
Edo State, Nigeria
01.2007 - 01.2010
- Identify leads and educate prospective customers about company products
- Track sales activities in the company and keep records up to date
- Monitor and control the industrial system processes and monitor equipment to keep everything running smoothly.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics.
Education
Associate of Science - Computer Science National Diploma (ND)
Fidei Polytechnic, Gboko
Benue, Nigeria11.2016
Skills
- Automation Management
- Network Firewall Management
- Windows, MacOS, Linux, Unix
- Mobile Device Management
- Diagnostic Tools
- Desktop and Laptop Installations
- Computer Configurations
- Virus and Malware Prevention
- System Upgrades
- Jira, Zendesk, Freshdesk
Certification
- Shaw Academy - Diploma in Leadership & Management 2018
- CompTIA A+ 2023
- CompTIA Network+ 2023
- CompTIA Security+ 2023
- CompTIA Cybersecurity Analyst+ 2023
- CIOS - CompTIA IT Operations Specialist
- CSAP - CompTIA Security Analytics Professional
- CSIS - CompTIA Secure Infrastructure Specialist
Timeline
Information System Administrator
Patem Educators
10.2019 - 07.2023
PC Technician
Patex Communications
01.2017 - 09.2019
Help Desk Support Specialist
Universal Internet Cafe
01.2013 - 01.2014
Sales Representative and Ultra System Operator
Unilever Nigeria Plc
01.2007 - 01.2010
Associate of Science - Computer Science National Diploma (ND)
Fidei Polytechnic, Gboko
References
Dr Solomon Ogbouma
Senior Lecturer
Department of Human Kinetics & Sport Science
Faculty of Education
University of Benin
Contact No: +234 803 502 3354
Sogbouma@uniben.edu
Oscar Ndubisi Okorom
CEO
Gold Crown International Hotel
Address: 27 Drakensberg Road, The
Hill, Johannesburg South, 2197,
South Africa.
Contact No: +27 78 437 9066