Emmanuel Antony
Halifax
Summary
Persuasive Advisor with expertise in assessing client needs, advising on coverage options and monitoring insurance claims. Energetic and communicative professional with 3 years of experience. Dedicated to developing meaningful client relationships and offering best solutions for coverage. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Insurance Advisor
TD Insurance Meloche Monnex
10.2021 - Current
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Conducted research and identified market trends to develop better strategies for sales.
- Flexible to preform various assigned tasks.
Customer Service Executive
Concentrix
06.2020 - 10.2021
- Manage over 50 customer calls per day.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
Cashier & Customer Service
Walmart Sydney River Supercentre
10.2018 - 03.2022
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
Assistant Manger
Olive Brook Resort
01.2015 - 03.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Hiring, training and developing new employees.
- Providing leadership and direction to all employees.
- Completing tasks assigned by the general manager accurately & efficiently.
- Maintaining overall management style that follows company’s best practices.
Education
Post Graduate Diploma - Business Management
Cape Breton University
Bachelor of Arts - Bachelor in English Literature
Dr. C.V RAMAN University
Bachelor of Arts - Communications And Professional Writing
Unitec Institute of Technology
Auckland, New ZealandSkills
- Verbal and Written Communication
- Documentation and Recordkeeping
- Multitasking and Prioritization
- Handling Customer Complaints
- Performance Management
- Staff Development and Training
- Licensed Insurance Agent
Accomplishments
- Elected captain of the university soccer team. (Dr. C.V. RAMAN University, India -2014)
- Build & developed a new Business Startup for an organization that is international in scope. (Cape Breton University, Sydney, NS -2020)
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Telugu
Native or Bilingual
Malayalam
Native or Bilingual
Writing, Origami, Gardening
My hobbies helps me stay focused & relaxed at the same time.
Timeline
Insurance Advisor
TD Insurance Meloche Monnex
10.2021 - Current
Customer Service Executive
Concentrix
06.2020 - 10.2021
Cashier & Customer Service
Walmart Sydney River Supercentre
10.2018 - 03.2022
Assistant Manger
Olive Brook Resort
01.2015 - 03.2018
Post Graduate Diploma - Business Management
Cape Breton University
Bachelor of Arts - Bachelor in English Literature
Dr. C.V RAMAN University
Bachelor of Arts - Communications And Professional Writing
Unitec Institute of Technology
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