Emmanuel Adu Darko
Toronto,ON
Summary
Team-oriented Sales Supervisor with experience handling issues with poise. Enthusiastic personality, strong work ethic and background mentoring team members in selling techniques. Deep knowledge in marketing and customer service.
Overview
9
9
years of professional experience
Work History
Personal Support Worker
Chartwell Retirement Residence
Mississauga
07.2023 - 04.2024
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
- Recorded vital signs including temperature, pulse, respiration rate, and blood pressure.
- Transported clients to medical appointments or other destinations as needed.
- Collaborated with interdisciplinary team members to develop care plans for individual patients.
- Monitored changes in client behavior and reported any concerns to nursing staff.
- Educated families about the patient's condition and provided support during difficult times.
Sales Assistant
Shoppers Drug Mart
Etobicoke
06.2019 - 07.2022
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
Sales Supervisor
Afrocan Foods shop
Brampton
07.2015 - 05.2019
- Developed and implemented sales strategies to increase customer base.
- Planned and coordinated staff training sessions for new and existing employees.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Created monthly reports on regional sales performance and presented to upper management.
- Assisted in developing pricing strategies based on market research data and competitor analysis.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
Education
Basic Training Diploma - Personal Support Worker
Mississauga Career College
12-2023
Associate of Science - Business Management
University of Professional Studies
Accra, Ghana01-2011
Bachelor of Science - Nursing
Kwame Nkrumah University of Science & Techonology
Kumasi, Ghana07-2010
Associate of Applied Science - Health And Human Services Management
Health Promotion College
Accra, Ghana07-2006
Skills
- Privacy and confidentiality
- Meal Preparation
- Client Relationship Management
- Assistive Technology
- Multitasking and Organization
- Shrinkage Control
- Sales Coaching
- Report writing and budgeting
- Performance Evaluation
- Inventory Oversight
- Sales expertise
Timeline
Personal Support Worker
Chartwell Retirement Residence
07.2023 - 04.2024
Sales Assistant
Shoppers Drug Mart
06.2019 - 07.2022
Sales Supervisor
Afrocan Foods shop
07.2015 - 05.2019
Basic Training Diploma - Personal Support Worker
Mississauga Career College
Associate of Science - Business Management
University of Professional Studies
Bachelor of Science - Nursing
Kwame Nkrumah University of Science & Techonology
Associate of Applied Science - Health And Human Services Management
Health Promotion College
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