Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Westington

Orillia,ON

Summary

Results-driven leader with extensive experience in directing operations and enhancing guest experiences. Skilled in organized chaos, staff training, and driving team success to achieve organizational goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Second Assistant Manager

McDonalds
Orillia, Ontario
06.2025 - Current
  • Direct daily operations and customer service.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with safety regulations, food safety regulations, and provided coaching when necessary.
  • Counting of tills and upholding cash procedures.
  • Assist with the development of staff and training.
  • Focusing on goals and staff achievements.
  • Running the Guest Experience Department.

Operations Manager

Marriott
Gravenhurst, Ontario
07.2023 - 06.2025
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Inventory of market/shop products.
  • Handled all guest complaints via GuestVoice/Medallia.
  • Created and approved weekly schedules for the Front Desk, Front Office, and Dining.
  • Ordering of products and alcohol for sale in the market/shop.
  • Ordering for Breakfast Dining.
  • Creating incentives for staff.
  • Monitoring and approval of staff time-punches and payroll.

Second Assistant Manager

McDonalds
Orillia, Ontario
04.2018 - 07.2023
  • Department Manager of the Kitchen Department.
  • Monthly Inventory.
  • Controlling and coaching of wasted products.
  • Ensured that all monthly cleaning checklists in the department were complete. Including monthly cleaning of ice machines, ovens, fridges, and Q-ing ovens.
  • Please see the current job description.

Key Holder

Global Pet Foods
Orillia, Ontario
08.2017 - 03.2018
  • Supported and supervised store opening and closing procedures, including banking and security procedures.
  • Stocked shelves and rotated code dates.
  • Set up displays for new products.
  • Interacted with guests and consulted on any questions or needs.
  • Tended to any questions about animal supplements.
  • Cashed guests out, suggested the membership program, and applied coupons/discounts when applicable.
  • Inventoried the store, organized memberships in the computer system, and received the truck.

Swing Manager

McDonalds
Orillia, Ontario
04.2014 - 08.2017
  • Directed daily operations and customer service.
  • Counted tills, and ensured cash procedures were in place.
  • Supported staff on the floor during peak times and danger zones.
  • Ran orientations at our location.
  • Part of the People Department; helped with hiring, ensuring training was being performed properly, planning training, and doing interviews. Supported hiring days.

Cake Decorator

Walmart
Orillia, Ontario
10.2011 - 07.2014
  • Decorated cakes for special occasions, including showers, and birthdays.
  • Assisted guests with planning their cake vision, including color, theme, and size.
  • Answered phone calls, and placed orders.
  • Cleaned display cases, utensils, and working spaces.
  • Stocked shelves.

Education

High School Diploma -

Park Street Collegiate
Orillia, ON
06-2013

Skills

  • Customer service
  • Inventory management
  • Staff training
  • Health and safety compliance
  • Operational efficiency
  • Scheduling coordination
  • Guest complaint resolution
  • Team leadership
  • Conflict resolution
  • Employee engagement

Certification

  • First Aid
  • Food Handlers
  • SmartServe

Timeline

Second Assistant Manager

McDonalds
06.2025 - Current

Operations Manager

Marriott
07.2023 - 06.2025

Second Assistant Manager

McDonalds
04.2018 - 07.2023

Key Holder

Global Pet Foods
08.2017 - 03.2018

Swing Manager

McDonalds
04.2014 - 08.2017

Cake Decorator

Walmart
10.2011 - 07.2014

High School Diploma -

Park Street Collegiate

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Emma Westington