Summary
Work History
Education
Skills
Timeline
Generic

ABHISHEK SINGLA

Ottawa,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Second Assistant Manager

McDonald's
  • Operational Leadership: Manage daily restaurant operations, including staff supervision and training, to ensure meeting McDonald's standards
  • Financial Management: Develop and oversee budgets, analyze financial reports, and implement strategies to achieve sales and profit targets
  • Quality and Safety Assurance: Ensure high-quality standards in food preparation, service, and cleanliness, while maintaining compliance with health and safety regulations.

Assistant Manager

Domino's
  • Train and Supervise team members to ensure quality and standards of the restaurant are met
  • Ensures restaurant is stocked, cleaned, staffed and prepared for the next shift
  • Handles customer service complaints with confidence, quickly and professionally
  • Conduct pre-shift huddle and motivates employees throughout the shift
  • Ensures all team members work in a safe manner using personal protective equipment
  • Records and utilizes logs as per food safety standards i.e
  • Temperature log
  • Ordering products and counting inventory weekly.

Assistant Manager

PIZZERIA LIBRETTO
  • Managing deliveries and mobile orders
  • Ensures health and safety policies and procedures are adhered to during shifts
  • Hiring and making schedule for team members
  • Assign floats and balances cash at the end of shift
  • Delegating task to the team and following up on the results.

Customer Service Representative

Alight Solutions
  • Monitored daily performance metrics such as call volume, wait times, resolution times
  • Resolved customer complaints promptly and efficiently
  • Adhered to company policies and procedures while providing superior service
  • Identified opportunities for upselling additional products or services based on customer needs
  • Provided exceptional customer service to ensure customer satisfaction.

Education

Diploma in International Business Management -

LAMBTON COLLEGE
Mississauga, ON
12.2022

Diploma in Financial Accounting -

National Institute of Skills
INDIA
03.2020

Skills

  • Delegation Abilities
  • Positive Attitude
  • Team motivation
  • Customer Service
  • Problem-Solving
  • Money Handling
  • Staff Training and Development
  • Product and service knowledge

Timeline

Second Assistant Manager

McDonald's

Assistant Manager

Domino's

Assistant Manager

PIZZERIA LIBRETTO

Customer Service Representative

Alight Solutions

Diploma in International Business Management -

LAMBTON COLLEGE

Diploma in Financial Accounting -

National Institute of Skills

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ABHISHEK SINGLA