Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Emma Tarleton

Ottawa,Ontario

Overview

3
3
years of professional experience
1
1
Certification

Work History

Social Support Worker

Belong Ottawa At Centre 454
08.2022 - Current
  • Supported those experiencing homelessness, poverty, addictions and various mental health disorders in developing and progressing towards goals, expanding social skills, improving individual wellness and productivity.
  • Independently developed and implemented fundraising initiative, raising over $2000 in two days.
  • Maintained and distributed harm reduction supplies to participants daily.
  • Consistently followed safe disposal regulations for hazardous materials.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Utilized harm reduction and trauma-informed strategies to promote the adoption of healthy behaviors and engagement in self-care.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Protected confidentiality of information related to participants, participant case files, and ODSP applications.

Social Work Student Placement

Roberts Smarts Centre
09.2023 - 12.2023
  • Assisted in the development of individualized treatment plans to address the unique needs and goals of each client, resulting in improved mental health outcomes.
  • Provided crisis intervention services to de-escalate high-stress situations, ensuring the safety of all involved parties.
  • Promoted a safe, inclusive environment where clients felt comfortable discussing sensitive topics without fear of judgment or stigma.
  • Used clients existing strengths to assist youth in developing healthy coping strategies to navigate stressors related to school, family dynamics, and personal challenges.
  • Collaborated with school personnel, parents, mental health providers and CAS teams to maintain comprehensive and integrated approach to student services.
  • Worked with educational team to develop Individual Education Plans (IEPs) and safety plans for students.
  • Developed and facilitated group activities and workshops to address specific needs such as mental health challenges, anger management and social skills.

Guest Services Representative

Carleton University
09.2022 - 08.2023
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated daily records with visitor numbers, messages and other trackable details.
  • Confirmed appointments, communicated with clients and updated client records.

Guest Services Representative

Hampton Inn by Hilton
07.2021 - 11.2022
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at a busy facility.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Ran reports detailing daily guest numbers, accounting expenses and income, and room service usage.
  • Was privy to confident payment information.


Education

Bachelor of Social Work -

Carleton University
Ottawa, ON
04.2024

Skills

  • Fluent in English; Written, Reading, Oral
  • Conversational American Sign Language
  • Effective use of De-escalation Skills
  • Knowledge of Relevant Statistical Databases as well as Ordering Systems
  • Organizational and Planning Skills
  • Interpersonal communications
  • Critical Thinking and Problem Solving
  • Emotional Support, Patience & Empathy

Certification

  • ABC Training - Completed July 2023
  • Stop the Bleed - Completed August 2023
  • ASIST Suicide Prevention Training Program - Completed April 13th & 14th 2023
  • ASIST Suicide Prevention Training Program - Completed April 13th & 14th 2023
  • MHFA Training - Completed November 17th 2023
  • Trauma Informed Care Training - Completed February 7th 2024

Volunteer Experience

Thrift Pop-Up Fundraiser Organizer, January 2023

Carleton University/Belong Ottawa at Centre 454- Ottawa, ON

  • Curated merchandise for sale.
  • Collaborated with other on-campus organizations to secure location, advertising and sponsorship.
  • Created and adhered to budget in order to maximize profit.
  • Ran two day event, ensured smooth transition from day to day.
  • Managed funds and secured products for donation.
  • Fundraised over $2000 with minimal aid.
  • Managed advertising, both online and print.
  • Assigned roles and delegated responsibilities to team members.
  • Organized donation of 40 winter jackets, 50 pairs of gloves, 100 winter hats, and 24 duffel bags to be given to Belong Ottawa at Centre 454.


Timeline

Social Work Student Placement

Roberts Smarts Centre
09.2023 - 12.2023

Guest Services Representative

Carleton University
09.2022 - 08.2023

Social Support Worker

Belong Ottawa At Centre 454
08.2022 - Current

Guest Services Representative

Hampton Inn by Hilton
07.2021 - 11.2022

Bachelor of Social Work -

Carleton University

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Emma Tarleton