Emma Kelly
Brockville
Summary
Experienced with patient registration, ensuring accurate data entry and patient confidentiality. Utilizes strong communication skills to facilitate positive interactions and efficient processes. Knowledge of healthcare systems and administrative protocols.
Overview
1
1
Language
4
4
years of professional experience
Work History
Patient Registration Clerk
Brockville General Hospital
Brockville, ON, Canada
06.2026 - Current
- Assisted patients with registration process using LUMEO, ensuring compliance with hospital policies.
- Verified insurance details and collected necessary documentation from patients.
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
Patient Registration Clerk
Kemptville District Hospital
Kemptville, ON, Canada
06.2025 - Current
- Accurately register patients in the Emergency Department using EPIC, ensuring precise collection and verification of personal and health information in a fast-paced environment.
- Coordinate patient transportation and inter-facility transfers, supporting continuity of care and timely access to services.
- Manage high-volume incoming communications, efficiently triaging and directing calls and faxes to appropriate departments.
- Deliver patient-centered support in the waiting area by responding to individual needs and promoting comfort during care delays.
- Maintain strict confidentiality while handling sensitive patient information in accordance with healthcare privacy standards.
Emergency Educational Assistant
Upper Canada District School Board
Brockville, ON, Canada
01.2023 - Current
- Facilitated student integration into academic environments, enhancing classroom engagement and participation.
- Provided individualized and small group support for students, improving assignment comprehension and completion.
- Supervised students during school activities to ensure safety and promote positive social interactions.
- Assist in implementing appropriate student behaviour support plans.
- Foster a sense of belonging and support student inclusion in all aspects of the school day.
Office Clerk
Gore Street Dental Care
Perth, ON, Canada
04.2025 - 06.2025
- Maintained accurate appointment schedules using Abel-dent, ensuring efficient patient flow.
- Processed insurance claims and conducted follow-ups on approvals, denials, and outstanding balances.
- Managed front desk operations, greeting patients and overseeing all incoming and outgoing correspondence.
- Performed administrative tasks such as document creation, photocopying and faxing.
Resident Advisor
Fulford Academy
Brockville, ON, Canada
01.2023 - 01.2025
- Provided after-school support and supervision to students, ensuring a safe and engaging environment.
- Delivered one-on-one care for students facing personal, social, or medical challenges, fostering emotional well-being.
- Developed and organized activities to promote student engagement and teamwork while managing conflicts effectively.
- Established a safe and supportive environment for youth to express themselves, resulting in significant improvements in behavior and academic performance.
Education
Diploma - Office Administration – Health Services
St. Lawrence College
Brockville, ON, Canada04.2025
High School Diploma -
Thousand Island Secondary School
Brockville, ON, Canada06.2022
Skills
- Time management
- Professionalism
- Patient confidentiality
- Teamwork
- Problem-solving
- Reliability
- HIPAA compliance
Languages
English
Native or Bilingual
Timeline
Patient Registration Clerk
Brockville General Hospital
06.2026 - Current
Patient Registration Clerk
Kemptville District Hospital
06.2025 - Current
Office Clerk
Gore Street Dental Care
04.2025 - 06.2025
Emergency Educational Assistant
Upper Canada District School Board
01.2023 - Current
Resident Advisor
Fulford Academy
01.2023 - 01.2025
Diploma - Office Administration – Health Services
St. Lawrence College
High School Diploma -
Thousand Island Secondary School