Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Emma Gillingham

Hull,QC

Summary

Bilingual cannabis sales and operations manager with 4 years of experience in Ontario’s regulated and sovereign Indigenous cannabis markets. Proven ability to scale retail operations, lead teams, and exceed sales targets. Adept at aligning community-based operations with AGCO standards, maintaining high performance in dynamic environments, and transitioning skills into the licensed cannabis sector. Known for adaptability, compliance mindset, and a strong commitment to education, customer experience, and market growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Retail Store Manager

Red Roots Trading Company
Ottawa, Ontario
02.2024 - Current
  • Scaled weekly sales from $2,000 to $15,000+ in under six months through strategic grassroots marketing, community engagement and customer retention.
  • Developed SOPs aligned with AGCO compliance.
  • Led operations and team performance in high-traffic storefront within regulatory framework.
  • Oversaw daily cash reconciliation, ensuring accuracy and integrity in cash-only environment.
  • Provided ongoing support to team in fast-paced, evolving industry landscape.

Assistant Store Manager

Purple Meadow Cannabis
Ottawa, Ontario
11.2021 - 01.2023
  • Managed team and daily operations in a licensed storefront environment.
  • Assisted with development and enforcement of AGCO-compliant store policies and staff protocols.
  • Trained, and led 12+ team members with a focus on operational excellence.
  • Maintained support structure for team during scaling phases.
  • Created and managed staff schedules to ensure optimal coverage and smooth daily operations.
  • Executed strategic product placement and merchandising to drive sell-through of high-priority SKUs and maintain visual standards.

Client Experience and Sales

All Seasons Weddings Ltd.
Kenmore, ON
11.2018 - 03.2020
  • Managed client acquisition and inside sales for wedding services, consistently surpassing monthly sales targets.
  • Built trusted relationships with clients through virtual outreach and customized service.
  • Assisted clients in selecting personalized ceremony packages based on individual needs, regional vendor availability, and territory-specific pricing structures
  • Maintained working knowledge of provincial legal requirements for marriage ceremonies to ensure compliance and proper officiant assignment
  • Oversaw coordination of partnered officiants and end-to-end customer experience.

Education

Bachelor of Health Science - Global Health

Carleton University
Ottawa, ON

Skills

  • Merchandising
  • Budget leadership
  • Operations oversight
  • Stock management
  • Data analysis
  • Policy writing
  • Staff hiring and training
  • Valid G Class License

Affiliations

  • Outdoor exploration
  • Fitness
  • Creative projects

Accomplishments

  • Co-operative Education Scholarship
  • French Immersion Certificate

Certification

  • CannSell (2019)
  • SmartServe (2018)

Languages

French
Professional

References

References available upon request.

Timeline

Retail Store Manager

Red Roots Trading Company
02.2024 - Current

Assistant Store Manager

Purple Meadow Cannabis
11.2021 - 01.2023

Client Experience and Sales

All Seasons Weddings Ltd.
11.2018 - 03.2020

Bachelor of Health Science - Global Health

Carleton University

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Emma Gillingham